Anthony Mendoza
La Mesa,CA
Summary
Outgoing CSR Supervisor with 5 years experience overseeing multiple tasks and managing employees successfully. Hardworking, professional, and committed to providing outstanding customer service and assistance.
Overview
8
8
years of professional experience
Work History
CSR Supervisor
Pet Emergency And Specialty Center
La Mesa, CA
05.2017 - Current
- Supervised a team of up to 6 client service representatives
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
- Engaged clients in person and over phone to answer questions and address complaints.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Responded to customer calls and emails to answer questions about products and services.
- Conferred with senior management to handle and correct disciplinary or knowledge issues.
- Reviewed associate performance to identify training needs.
Bakery Clerk
Vons Grocery Store
Santee, CA
03.2014 - 11.2016
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Mixed dough, scaled breads and cakes, fried doughnuts and performed baking duties.
Education
Associate of Science - Veterinary Technology
Penn Foster College
Scottsdale, AZ07.2026
Veterinary Assistant Certification - Veterinarian Assisting
Pima Medical Institute
Chula Vista, CA02.2017
High School Diploma -
Grossmont High School
La Mesa, CA06.2013
Skills
- Team Management
- Customer Service and Assistance
- Office Supplies and Inventory
- Staff Training
- Employee Relationships
- Employee Motivation
- Corrective Actions
- Friendly and Relatable
- Adaptable and Resilient
- Bookkeeping
Timeline
CSR Supervisor
Pet Emergency And Specialty Center
05.2017 - Current
Bakery Clerk
Vons Grocery Store
03.2014 - 11.2016
Associate of Science - Veterinary Technology
Penn Foster College
Veterinary Assistant Certification - Veterinarian Assisting
Pima Medical Institute
High School Diploma -
Grossmont High School