Anthony Mcewen
Central Square,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Inbound Sales Representative
Charter Communications, Time Warner Cable
02.2023 - 01.2024
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
- Used customer insights to develop innovative sales strategies to increase sales.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate
Rent A Center Warehouse & Retail Store
03.2020 - 10.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
Car Wash Advisor
Delta Sonic Car Wash Systems
02.2018 - 02.2020
- Shined vehicle windows and windshields to remove water spots.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Provided exceptional customer service and addressed customer inquiries.
- Used key sales tactics to grow membership sales.
Education
High School Diploma -
Henninger High School
Syracuse, NY06.2020
Skills
- High-Volume Call Centers
- Inbound Sales
- Data Entry Skills
- Goal-Oriented
- Objection Handling
- Persuasive Communication
- Sales Training
- Closing Skills
- Relationship Building
Timeline
Inbound Sales Representative
Charter Communications, Time Warner Cable
02.2023 - 01.2024
Sales Associate
Rent A Center Warehouse & Retail Store
03.2020 - 10.2022
Car Wash Advisor
Delta Sonic Car Wash Systems
02.2018 - 02.2020
High School Diploma -
Henninger High School