Anthony Mitchell
Easthampton,MA
Summary
Dedicated automotive professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Service Manager
Town Fair Tire
09.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Service Manager
Town Fair Tire
02.2021 - 09.2023
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Established team priorities, maintained schedules and monitored performance.
Alignment Technician
Town Fair Tire
12.2020 - 02.2021
- Drove and guided vehicles onto vehicle lifts and safely secured vehicles to prevent shift.
- Explained alignment diagnostic results to customers and recommended best course of action.
- Maintained tidy, clean work environment, reducing risk of lost tools or parts and enhancing shop safety.
- Diagnosed customer vehicle problems and assigned specific model repair kit needed for misalignment.
- Interacted with customers to explain issues causing misalignment or damage to vehicle.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
Alignment Technician
Town Fair Tire
04.2019 - 12.2020
- Drove and guided vehicles onto vehicle lifts and safely secured vehicles to prevent shift.
- Explained alignment diagnostic results to customers and recommended best course of action.
- Maintained tidy, clean work environment, reducing risk of lost tools or parts and enhancing shop safety.
- Diagnosed customer vehicle problems and assigned specific model repair kit needed for misalignment.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
Lead Tire Technician
Town Fair Tire
01.2019 - 04.2019
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Maintained and managed tire and hardware inventory with regular stock assessments.
- Inspected and maintained equipment to limit operational disruptions.
- Assisted team by keeping shop tidy, clean, and free of safety hazards.
Tire Technician
Town Fair Tire
10.2017 - 01.2019
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Disposed of old tires correctly, meeting safety and environmental requirements.
Sandwich Artist
SUBWAY®Restaurants
08.2015 - 09.2017
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted customers in choosing menu items by providing food complementing information.
- Executed sandwich artistry duties with very low occurrence of errors.
- Operated manual and electric appliances to peel, slice, and trim food.
- Monitored inventory and requisitioned low-stock items.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
Chicopee Comprehensive High School
Chicopee, MA07.2016
Skills
- Shift Scheduling
- Staff Supervision
- Project Planning
- Conflict Resolution
- Employee Training and Development
- Customer Service Management
- Inventory Management
- Customer Service
- Workplace Safety
- Workflow Management
- Reliable and Responsible
- Time Management
- Employee Relations
- Multitasking and Organization
- Outgoing and Energetic
- Technical Troubleshooting
- Task Delegation
- Positive Attitude
- Problem-Solving
Timeline
Service Manager
Town Fair Tire
09.2023 - Current
Service Manager
Town Fair Tire
02.2021 - 09.2023
Alignment Technician
Town Fair Tire
12.2020 - 02.2021
Alignment Technician
Town Fair Tire
04.2019 - 12.2020
Lead Tire Technician
Town Fair Tire
01.2019 - 04.2019
Tire Technician
Town Fair Tire
10.2017 - 01.2019
Sandwich Artist
SUBWAY®Restaurants
08.2015 - 09.2017
High School Diploma -
Chicopee Comprehensive High School