Sean Scheiern
Dacula,GA
Summary
At Precision Garage Doors, I spearheaded a team to enhance service quality, significantly boosting customer satisfaction. My leadership and problem-solving skills led to streamlined operations and increased repeat business. I excel in staff training and development, fostering a team that exceeds performance goals through efficient service scheduling and quality management.
Overview
11
11
years of professional experience
Work History
Service Manager
Precision Garage Doors
Norcross, GA
10.2013 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Work with call center to effectively coordinate and schedule service technicians to effectively meet the customer’s satisfaction at a timely manner
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Negotiated with vendors to secure best prices for parts and supplies.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Associate Of Business Administration - Business
Perimeter College
AtlantaSkills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Employee Training and Development
- Conflict Resolution
- Goal-Oriented
- Workflow Management
- Team Collaboration and Leadership
- Trustworthy and Honest
- Employee Relations
- KPI Monitoring
- Quality Assurance
- Crew Leadership
- Employee Supervision
- Service Scheduling
- Operational Efficiency
- Work Planning and Prioritization
- Staff Motivation
- Staff Management
- Service Quality Management
- Goal Setting
- Estimating and Quoting
- Technical Troubleshooting
- Service and Parts Teams Management
- Quality Control
- Project Management
- Coaching and Mentoring
- Rapport Building
- Staff Training and Development
- Relationship Building
- Mechanical Diagnostics
- Analytical Thinking
- Shift Scheduling
- Staff Supervision
- Client Retention Strategies
- Performance Evaluations
- Leadership Development
- Scheduling and Coordinating
- Problem Resolution
Timeline
Service Manager
Precision Garage Doors
10.2013 - Current
Associate Of Business Administration - Business
Perimeter College