Anthony Montgomery
Summary
Accomplished IT Project Manager with over 10 years of experience managing large-scale, mission-critical projects across various industries. Committed to ongoing professional development and thriving in collaborative, fast-paced environments. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
16
16
years of professional experience
Work History
IT Project Activations Manager
Zayo Group/QOS Networks
09.2022 - Current
- Led end-to-end project management for SaaS, SD-WAN, and Cloud solutions, ensuring timely service delivery aligned with enterprise goals.
- Coordinated with stakeholders and clients to define scope, objectives, and deliverables, achieving 100% SLA adherence.
- Served as escalation point for technical and non-technical issues, investigating complaints and refining processes to eliminate faults and resolving problems.
- Managed project scheduling, tracking, incidents, KPIs, and stakeholder communication using Jira, Smartsheet, and ServiceNow.
- Created clear engineering design packages for operations teams.
- Led cutovers and migrations for seamless data transitions with minimal user impact.
- Directed change management initiatives, developing training and communication plans for technology adoption.
- Managed a team of 25 IT professionals, fostering productivity and engagement through daily team meetings and tactical collaboration.
- Delivered multiple tasks within deadlines, improving project efficiency through Agile methodologies.
- Conducted post-implementation reviews to evaluate success and lessons learned from change projects.
Voice Operations Contract Engineer
Glotel/Clearwave Fiber
08.2022 - 01.2023
- Supported enterprise networks by managing service requirements and configurations for POTS and PBX voice technologies.
- Collaborated with internal teams to ensure successful service delivery and adherence to best practices.
- Provided training and documentation to support operational efficiency.
- Investigated, diagnosed, rectified and documented issues as required.
- Trained client staff on best practices in engineering design, maintenance, and troubleshooting.
Cybersecurity Specialist
Systemhigh
05.2014 - 01.2019
- Conducted comprehensive interviews with DARPA personnel, from technical IT staff to senior executives, to assess and enhance the organization's information security practices.
- Analyzed threats, vulnerabilities, and risks, recommending mitigation strategies and safeguards to ensure robust security measures.
- Reviewed and refined security policies, procedures, and strategies, ensuring system security requirements were addressed across all program phases, including development, proposals, and operational transitions.
- Assessed IT vulnerabilities, ensuring certification and accreditation (PL1–PL4) for each information system.
- Ensured strong compliance with security standards like SOC 2 and managed phishing prevention training and security awareness programs.
NOC Manager
Intecon
04.2011 - 03.2014
- Developed and managed project scopes, schedules, and budgets to ensure successful project completion.
- Managed cross-functional teams to deliver workflow automation initiatives that streamlined operations and improved service delivery.
- Determined future maintenance and repair needs by analyzing equipment performance records.
- Kept network scalable to meet current and expected performance requirements.
- Protected data, software, and hardware with top-notch security procedures.
- Supported users with training, technical assistance, and network improvements.
IT Operations Manager/IMO
SAIC
09.2009 - 01.2011
- Provided system network support for DISN networks (JWICS, SIPR, NIPR, CENTRIXS) allowing 200+ users to maintain twenty-four hour operations in Afghanistan.
- Corresponded with commercial vendors and local nationals to facilitate the current and future needs of the mission as they pertain to IT project.
- Supervised and guided employees to reach company objectives.
Education
Bachelor's of Science - Information Systems Technology
Bowie State University
Bowie, MDSkills
- Veteran of the United States Air Force
- Network Operations
- Service Delivery
- ITIL Framework and Methodologies
- Project Management
- Change Management
- Vendor and Service Provider Management
- Service Now
- Risk Management
- Governance and Compliance
- Capacity Planning and Performance Monitoring
- Process Improvement
- DevOps
- Jira
- Agile
- Salesforce
- Smartsheet
- Fortinet
- VMware
- Palo Alto SASE
- Microsoft 365
- SLACK
- Team leadership
Accomplishments
- Supervised team of 25 staff members.
Timeline
IT Project Activations Manager
Zayo Group/QOS Networks
09.2022 - Current
Voice Operations Contract Engineer
Glotel/Clearwave Fiber
08.2022 - 01.2023
Cybersecurity Specialist
Systemhigh
05.2014 - 01.2019
NOC Manager
Intecon
04.2011 - 03.2014
IT Operations Manager/IMO
SAIC
09.2009 - 01.2011
Bachelor's of Science - Information Systems Technology
Bowie State University
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