Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Anthony Morris JR.

Lancaster,PA

Summary

Friendly Help Desk Technician with 3 years experience quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.

Overview

4
4
years of professional experience

Work History

Help Desk Support Specialist

V&A Technology LLC
02.2021 - Current

Customer Service Representative

Education

High School Diploma -

Hempfield High School
200 Stanley Ave, Landisville, PA 17538
06.2021

Skills

  • Network Connectivity
  • Remote Support
  • Software Installation
  • Security Protocols
  • Application support
  • Help Desk Software
  • Ticketing systems
  • Hardware knowledge
  • Customer Education
  • Technical Support

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 6 staff members.
  • Customer service awards: Received two customer service awards in the past year for excellency.

Interests

  • Video Gaming
  • Learning new cooking techniques and expanding my culinary skills
  • I enjoy cooking for friends and family gatherings
  • I am learning to Design and Build Websites
  • Team Sports I love to play basketball with my dad and friends
  • Music
  • Comic Books

Timeline

Help Desk Support Specialist

V&A Technology LLC
02.2021 - Current

Customer Service Representative

High School Diploma -

Hempfield High School
Anthony Morris JR.