Anthony Moscatello
Latham,NY
Summary
Detail-oriented professional specializing in customer service and data management. Proven track record of resolving inquiries efficiently while maintaining precise records. Focused on enhancing customer satisfaction and operational effectiveness through strong communication and attention to detail. Recognized for high productivity and efficiency as a Motor Vehicle Representative, with expertise in regulatory compliance and problem-solving.
Overview
4
4
years of professional experience
Work History
Motor Vehicle Representative
NY DMV
Albany, New York
03.2024 - Current
- Updated customer profiles in the DMV database as necessary.
- Maintained accurate records of all transactions in database system.
- Responded to requests from other agencies regarding motor vehicle registration information.
- Resolved customer inquiries related to Motor Vehicle services via phone and email.
- Provided information regarding motor vehicle regulations and procedures to customers.
- Performed data entry into the DMV computer system using correct codes to process applications correctly.
- Provided assistance in answering questions from customers regarding their driver's license status.
Security Supervisor
Allied Universal Security Services
Albany, New York
03.2023 - 01.2024
- Participated in job-site meetings with contractors, owners, architects, engineers, as necessary.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
Utilization Management Representative
EmblemHealth
Latham, New York
08.2021 - 09.2022
- Performed concurrent reviews when requested by providers or authorized representatives.
- Ensured that all authorizations are documented accurately in the patient's medical record.
- Collaborated with providers to obtain required clinical information, supporting prior authorization determinations and individual inquiries.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Education
High School Diploma -
Shaker High School
Latham, NY06-2016
Skills
- Customer relationship management
- Customer service
- Record maintenance
- Data entry
- Incident reporting
- Problem solving
- Effective communication
- Conflict resolution
- Attention to detail
- Typing Speed 90 WPM: 90% Accuracy
References
References available upon request.
Timeline
Motor Vehicle Representative
NY DMV
03.2024 - Current
Security Supervisor
Allied Universal Security Services
03.2023 - 01.2024
Utilization Management Representative
EmblemHealth
08.2021 - 09.2022
High School Diploma -
Shaker High School