Anthony Muscarnera
Dix Hills
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
On Premise Sales Consultant
RNDC/Opici
New York
09.2024 - Current
- Performed daily sales calls to establish strong relationships with accounts and buyers.
- Developed strategies for new product distribution and back-bar placements to maximize visibility.
- Delivered engaging product presentations that effectively showcased offerings and benefits.
- Partnered with suppliers to strengthen brand portfolios and ensure effective product placements.
- Created curated cocktail and wine lists for client accounts.
- Provided tailored wine and cocktail recommendations to boost customer loyalty.
- Addressed customer inquiries and complaints professionally to maintain satisfaction.
- Processed customer transactions accurately and efficiently.
Restaurant Bartender
La Nonna Bella
Garden City
05.2018 - 09.2024
- Revamped beverage program and crafted creative cocktail lists that drew in more customers.
- Mixed cocktails and beverages according to established recipes and customer preferences.
- Provided exceptional customer service in a fast-paced bar environment.
- Cultivated strong relationships with regular patrons, elevating their overall experience and loyalty.
- Trained new staff on drink preparation and service standards, ensuring consistent quality and service.
- Greeted customers warmly to foster a welcoming atmosphere.
- Operated cash register and point of sale (POS) system for accurate transactions.
- Supported purchasing processes to ensure timely inventory replenishment.
Restaurant Manager
Poll Restaurant Group
Roslyn
12.2016 - 10.2017
- Oversaw daily restaurant operations to ensure efficiency and service excellence.
- Restructured training programs for front-of-house staff to improve service quality.
- Resolved customer complaints to enhance satisfaction and foster loyalty.
- Organized staff tastings to enhance product knowledge and drive sales.
- Ordered wine and spirits inventory to align selection with customer preferences.
- Coordinated inventory management and supplier relationships for efficient operations.
- Maintained a safe environment for guests and staff, minimizing risks of injury.
Senior Food and Beverage Manager
Garden City Hotel
Garden City
06.2016 - 12.2016
- Managed shifts and daily operations of food and beverage services at luxury hotel.
- Controlled all aspects of beverage program, ensuring efficient inventory management.
- Revamped beverage program, improving selection and quality to elevate guest satisfaction.
- Created craft cocktails for menu, enhancing customer experience.
- Selected beers and wines for menu to complement culinary offerings.
- Restructured training program for all departmental outlets to improve service standards.
- Coordinated promotions and events, increasing food and beverage sales through targeted marketing.
- Facilitated staff meetings to share updates and strengthen team collaboration.
Beverage Manager
The Refuge Food and Spirits
Melville
07.2014 - 05.2016
- Established comprehensive beverage program for new restaurant, featuring craft cocktails and curated menu.
- Managed two high-volume bars, focusing on efficiency and customer satisfaction.
- Supervised bar team operations, managing shifts and ensuring high performance standards.
- Developed training initiatives for bar staff, enhancing product knowledge and service quality.
- Led instructional classes for front-of-house staff regarding beverage offerings.
- Controlled inventory of wine, beer, spirits, and non-alcoholic beverages to minimize costs.
- Analyzed purchasing practices to identify cost-saving strategies through vendor negotiations.
- Coordinated promotional events, increasing customer engagement and beverage sales.
Bartender/STAR Bartender
Grand lux Cafe
Garden City
07.2007 - 04.2014
- Led bar operations in high-volume setting, ensuring efficiency and service quality.
- Led daily activities and staff performance as head bartender.
- Trained newly hired staff to ensure compliance with operational standards, enhancing service consistency.
- Managed liquor ordering, maintaining optimal stock levels.
- Served as corporate trainer during restaurant openings for Cheesecake Factory and Grand Lux Café, facilitating staff readiness.
- Opened new domestic and international locations for Grand Lux Café and Cheesecake Factory.
- Selected to lead two high-profile restaurant openings in Kuwait and Dubai, showcasing operational expertise.
- Achieved Employee of the Month recognition twice for outstanding performance.
Education
Bachelor of Science - Psychology
Sacred Heart University
Fairfield, CT05-2007
Skills
- Sales strategies
- Beverage program development
- Brand management
- Inventory management
- Problem resolution
- Task prioritization
- Reliability and responsibility
Certification
WSET II Wine and Spirits
Timeline
On Premise Sales Consultant
RNDC/Opici
09.2024 - Current
Restaurant Bartender
La Nonna Bella
05.2018 - 09.2024
Restaurant Manager
Poll Restaurant Group
12.2016 - 10.2017
Senior Food and Beverage Manager
Garden City Hotel
06.2016 - 12.2016
Beverage Manager
The Refuge Food and Spirits
07.2014 - 05.2016
Bartender/STAR Bartender
Grand lux Cafe
07.2007 - 04.2014
Bachelor of Science - Psychology
Sacred Heart University