Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Nicotera

Stow,OH

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

24
24
years of professional experience

Work History

Grocery Manager

Giant Eagle
10.2016 - Current
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Performed key tasks to promote inviting grocery store appearance.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Prepared annual budgets with controls to prevent overages.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Trained new employees on proper protocols and customer service standards.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Assistant Grocery Manager

Giant Eagle
11.2007 - 10.2016
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Performed key tasks to promote inviting grocery store appearance.
  • Implemented customer rewards program and actively communicated with grocery team members to promote positive working environment.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Orchestrated performance-oriented environment by closely supporting team members.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.

Stock Clerk

Giant Eagle
03.1999 - 10.2007
  • Maintained effective team member communication.
  • Answered customer questions and provided detailed product information.
  • Conducted inventory and restocked items throughout day.
  • Checked and pulled defective or expired products from shelves.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Applied proper safety procedures in warehouse, stockroom, and store, and immediately informed management of safety concerns.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Removed debris and packaging from boxes and separated for recycling or disposal.

Education

BBA -

Kent State University
Kent, OH
12.2006

High School Diploma -

Columbiana High School
Columbiana, OH
06.2001

Skills

  • Inventory Merchandising
  • Assignment Schedules
  • Ordering of Products
  • Employee Management
  • Verbal and Written Communication
  • Customer Service and Assistance
  • Expense Tracking
  • Budget Administration
  • Sales Promotion
  • Customer Service Management
  • Hiring and Onboarding
  • Management Training
  • Inventory Tracking and Management
  • Policy Development and Enforcement

Timeline

Grocery Manager

Giant Eagle
10.2016 - Current

Assistant Grocery Manager

Giant Eagle
11.2007 - 10.2016

Stock Clerk

Giant Eagle
03.1999 - 10.2007

BBA -

Kent State University

High School Diploma -

Columbiana High School

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Anthony Nicotera