Anthony Nicotera
Stow,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Grocery Manager
Giant Eagle
Green, OH /Cuyahoga Falls, OH
10.2016 - Current
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Evaluated suppliers to maintain cost controls and improve operations.
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Trained new employees on proper protocols and customer service standards.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Grocery Manager
Giant Eagle
Lyndhurst, OH
11.2007 - 10.2016
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
- Implemented customer rewards program and actively communicated with grocery team members to promote positive working environment.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Orchestrated performance-oriented environment by closely supporting team members.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
Stock Clerk
Giant Eagle
North Lima, OH
03.1999 - 10.2007
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Conducted inventory and restocked items throughout day.
- Checked and pulled defective or expired products from shelves.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Applied proper safety procedures in warehouse, stockroom, and store, and immediately informed management of safety concerns.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Removed debris and packaging from boxes and separated for recycling or disposal.
Education
BBA -
Kent State University
Kent, OH12.2006
High School Diploma -
Columbiana High School
Columbiana, OH06.2001
Skills
- Inventory Merchandising
- Assignment Schedules
- Ordering of Products
- Employee Management
- Verbal and Written Communication
- Customer Service and Assistance
- Expense Tracking
- Budget Administration
- Sales Promotion
- Customer Service Management
- Hiring and Onboarding
- Management Training
- Inventory Tracking and Management
- Policy Development and Enforcement
Timeline
Grocery Manager
Giant Eagle
10.2016 - Current
Assistant Grocery Manager
Giant Eagle
11.2007 - 10.2016
Stock Clerk
Giant Eagle
03.1999 - 10.2007
BBA -
Kent State University
High School Diploma -
Columbiana High School