ANTHONY PACHECO

• Responsible for vendor liaison, and coordination of technical evaluation of products and product procurement with Information System Department
• Coordinate software product and hardware configuration and installation of individual personal computers and/or local area networks and data communications
• Provide data communication analysis and support
• Provide technical assistance for user interface of office systems and large computer systems with ISD and outside vendors
• Perform feasibility studies, minor systems design and micro-computer application development as required by the department/agency
• Assist management of department/agency in establishing priorities and planning office automation needs
• Provide occasional systems maintenance and repair
• Develop systems procedures for department/agency users
• Train department/agency personnel on automated office systems use
• Troubleshoot ongoing department/agency problems associated with automated office systems and refers repairs to Information Systems staff
• Creation and maintaining of Novell Client and GroupWise accounts
• HelpDesk Support, duties include troubleshooting and remote repair of computer or network issues based on TCP/IP technology
• Support of Microsoft and Ventura County applications
• Cerner Desktop and Remote Support for All Cerner users, during and after hours support
• Support users Active Directory accounts
• Support Users Microsoft Outlook accounts
• Desktop Support for Microsoft Products and County applications
• VPN, Zoom and TEAMS support for video conferencing and telehealth care
• Home support for Doctors, Nurses and HealthCare providers via GoToAssist, Microsoft Remote Desktop or Dameware Client
• After Hours 24/7 Standby support for both Ventura County Medical Center and Santa Paula Memorial Hospitals as well as all County Clinics
• Support for Pharmacy and Laboratory computers and devices

• Enhanced printer efficiency by performing regular maintenance and troubleshooting tasks.
• Maintained a safe work environment by adhering to company policies as well as local regulations regarding the handling of potentially hazardous materials found in some printing applications.
• Streamlined inventory management by maintaining accurate records of parts used in repairs and replacements.
• Implemented preventive maintenance procedures to minimize potential problems and extend the life of printing equipment.
• Setting up,Troubleshooting and replacement of all computer pc's and laserjet printer faulty hardware components, the rolling out of new computer Pc's and printers for county upgrades for the County of Ventura as well as the Ventura County School District and Sheriff Dept. and Private Industries.Other duties included the installation of software products such as Microsoft Office (word,excel,access,powerpoint,MS Project , MS Publisher and other Microsoft products) PC Anywhere,Acrobat reader, and county applications as well as offer support for a wide range of Microsoft operating systems (Windows 95, 98, ME, 2000,NT and Windows XP to all county clients.LAN configuration for desktop computers and networked printers using TCP/IP and IP/IPx technology ,the setup of Microsoft outlook for client e-mail and Novell Groupwise

Computer and printer setup,troubleshooting and repair of hardware components for home and office PC's and printers .Also gave customer support at the front counter, onsite and Helpdesk support on the phone for home and office clients.Duties also included the installation and support of Microsoft and personal software applications.Setups and roll outs of new computer Pc's and printers were based on TCP/IP and IP/IPX technology and software installation consisted of Microsoft Office 97,2000, Windows 95,98 Me and NT.Microsoft Outlook, Acrobat, Groupwise and Novell Products.