
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
● Oversaw managers in up to eleven locations
● Grew market from $1.9M to $3.5M in EBITDA through opening new stores and same center sales growth
● Recruited and grew new managers
● Assisted GMs in staffing locations
● Participated as a SuperUser to help compliment roll out of Workday
● Responsible for the overall operation of the center, including risk management, team development, client metrics, production and administration
● Forecasted goals and objectives for the center and ensured they were met
● Recruited, recognized and retained talented teammates
● Managed a team of 18-20
● Ensured the center maintained its I-CAR requirement to continue business with our insurance partners
● Performed daily engagement meeting to maintain morale and keep a steady pulse on our team members individual situations
● Assisted in growing market through store openings
● Assisted Gerber in rolling out new WOW process
● Assisted leadership with designing competitive pay plans
● Assisted GMs in maintaining staffing models
● Reviewed financials monthly to identify opportunities to control expenses
● Grew location from $2.4M to $4.8M in revenue
● Retained four out of the five technicians
● Recruited and retained talented staff
● Reviewed repair plans for profitability and accuracy
● Achieved $900,000 in EBITDA in 2019
Current with I-CAR certification