Jessica Kupihea
High Ridge,MO
Summary
Results-driven Finance Professional experienced in risk mitigation, portfolio management, and high-velocity sales development. Achieved optimized profitability and ensured compliance with complex lending regulations through effective management of storefront operations and strong relationship-building skills. Focused on delivering high-impact contributions in Commercial Lending.
Overview
9
9
years of professional experience
Work History
Consumer Finance Branch Manager
LendNation
01.2018 - Current
- Acted as the ultimate credit gatekeeper for the branch; analyzed customer bank histories, income stability, and debt obligations to execute accurate point-of-sale underwriting and keep default/charge-off metrics below corporate thresholds.
- Directed storefront lending operations, establishing outbound prospecting campaigns and data-tracked pipeline management to consistently meet or exceed credit extension quotas.
- Maintained accountability for location's Profit & Loss statement, cash vault balances, and audit preparation; ensured compliance with federal and state lending regulations.
- Transformed transactional lending operations into relational service model, providing consumer financial coaching, resolving account delinquencies, and preserving long-term portfolio health.
- Conducted meticulous physical inspections and structural valuations of vehicular and personal assets to confirm reliable collateral positioning and maintain strict loan-to-value parameters.
Assistant Branch Manager / Customer Service Representative
Regional Finance, Title Max and Advance America
St Louis, Missouri
01.2018 - Current
- Managed high-volume outbound phone campaigns to convert cold leads and re-engage past borrowers, directly increasing store loan volume.
- Conducted upfront document verification and processed loan disbursements while balancing daily cash drawers with 100% accuracy and resolving early-stage delinquency through targeted collection outreach.
- Followed standard operating procedures for customer confidentiality, safe vault practices, and point-of-sale disclosures to ensure compliance and security.
Education
Some College (No Degree) - Business Administration And Management
Oral Roberts University
Tulsa, OKSkills
- Point-of-Sale Underwriting
- Risk Mitigation
- DTI analysis
- Financial review
- Collateral Valuation
- LTV optimization
- P&L Accountability
- Vault Cash Auditing
- Regulatory compliance
- Outbound Prospecting
- Pipeline Lead Generation
- CRM Data Tracking
- B2B/B2C selling
- Quota performance
- Full Storefront Autonomy
- Team leadership
- Relationship Management
Timeline
Consumer Finance Branch Manager
LendNation
01.2018 - Current
Assistant Branch Manager / Customer Service Representative
Regional Finance, Title Max and Advance America
01.2018 - Current
Some College (No Degree) - Business Administration And Management
Oral Roberts University