Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anthony Palma

Miami,FL

Summary

Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.

Overview

3
3
years of professional experience

Work History

Passenger Service Agent

World Atlantic Airlines
Miami, FL
09.2023 - Current
  • Greeted passengers and assisted with their inquiries.
  • Checked in passengers, assigned seats, and issued boarding passes.
  • Provided assistance to passengers with limited mobility.
  • Verified identification of passengers for security purposes.
  • Weighed luggage and collected fees for excess baggage.
  • Processed ticket refunds for cancelled or delayed flights.
  • Assisted customers with reservations, cancellations, and rebooking flights as needed.

Skateguard

Kendall Ice Arena
Miami, FL
03.2022 - 07.2023
  • Monitored and enforced safety regulations on the skating rink floor, ensuring all participants followed the rules.
  • Provided assistance to skaters by helping them tie their skates and providing instruction on how to skate properly.
  • Conducted ice resurfacing activities such as flooding, painting lines, and cleaning debris from the ice surface.
  • Kept a vigilant watch over the entire skating area while it was open for business.

Education

Associate of Arts - Criminal Justice

Miami Dade College
Miami, FL
07-2024

Skills

  • Airline Policies
  • Reservation Processing
  • TSA Collaboration
  • Passenger Assistance
  • Coordinating schedules
  • Check-in procedures

Languages

Spanish
Professional

Timeline

Passenger Service Agent

World Atlantic Airlines
09.2023 - Current

Skateguard

Kendall Ice Arena
03.2022 - 07.2023

Associate of Arts - Criminal Justice

Miami Dade College

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Anthony Palma