Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
3
3
years of professional experience
Work History
Passenger Service Agent
World Atlantic Airlines
Miami, FL
09.2023 - Current
Greeted passengers and assisted with their inquiries.
Checked in passengers, assigned seats, and issued boarding passes.
Provided assistance to passengers with limited mobility.
Verified identification of passengers for security purposes.
Weighed luggage and collected fees for excess baggage.
Processed ticket refunds for cancelled or delayed flights.
Assisted customers with reservations, cancellations, and rebooking flights as needed.
Skateguard
Kendall Ice Arena
Miami, FL
03.2022 - 07.2023
Monitored and enforced safety regulations on the skating rink floor, ensuring all participants followed the rules.
Provided assistance to skaters by helping them tie their skates and providing instruction on how to skate properly.
Conducted ice resurfacing activities such as flooding, painting lines, and cleaning debris from the ice surface.
Kept a vigilant watch over the entire skating area while it was open for business.
Education
Associate of Arts - Criminal Justice
Miami Dade College
Miami, FL
07-2024
Skills
Airline Policies
Reservation Processing
TSA Collaboration
Passenger Assistance
Coordinating schedules
Check-in procedures
Languages
Spanish
Professional
Timeline
Passenger Service Agent
World Atlantic Airlines
09.2023 - Current
Skateguard
Kendall Ice Arena
03.2022 - 07.2023
Associate of Arts - Criminal Justice
Miami Dade College
Similar Profiles
ROBERT FRANCISROBERT FRANCIS
First Officer at Caribbean Sun Airlines/ DBA World Atlantic AirlinesFirst Officer at Caribbean Sun Airlines/ DBA World Atlantic Airlines
Technical Operation Quality Auditor/ CASS Analyst at WORLD ATLANTIC AIRLINESTechnical Operation Quality Auditor/ CASS Analyst at WORLD ATLANTIC AIRLINES