Christian Guevara
Miami,FL
Summary
Dynamic professional with a strong background in airline operations and customer service. Proven ability to resolve inquiries quickly and effectively, ensuring a seamless travel experience for passengers while adhering to industry regulations.
Overview
3
3
years of professional experience
Work History
Passenger Service Agent
Swssport
Miami, FL
08.2025 - Current
- Assisted passengers with check-in processes and boarding procedures.
- Coordinated baggage handling to ensure timely loading and unloading.
- Provided information on flight schedules, gate changes, and travel regulations.
- Resolved passenger inquiries and complaints efficiently to enhance customer satisfaction.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
Food Service Worker
Sushi Garage
Miami, FL
12.2024 - 07.2025
- Delivered food orders promptly to ensure customer satisfaction and efficient service.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Collaborated with kitchen staff to streamline order preparation and presentation.
Back of House Cook
Chic-Fil-A
Miami, FL
04.2024 - 12.2024
- Maintained cleanliness and organization of food preparation areas.
- Operated kitchen equipment, ensuring adherence to safety protocols.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Lead Sandwich Maker
Jersey Mike's Subs
Miami, FL
04.2023 - 02.2024
- Oversaw daily sandwich preparation, ensuring adherence to quality standards and customer specifications.
- Trained new team members on sandwich-making techniques and proper food handling procedures.
- Streamlined ingredient inventory management, reducing waste and optimizing supply levels.
- Implemented operational improvements to enhance efficiency in food preparation processes.
Education
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL05-2024
Skills
- Baggage handling
- Customer service management
- Airline policies
- Computer terminal operations
- Airport security
- Security screenings
- FAA regulations
- Strong organization
- Language proficiency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Passenger Service Agent
Swssport
08.2025 - Current
Food Service Worker
Sushi Garage
12.2024 - 07.2025
Back of House Cook
Chic-Fil-A
04.2024 - 12.2024
Lead Sandwich Maker
Jersey Mike's Subs
04.2023 - 02.2024
High School Diploma -
Coral Gables Senior High School