JAYRIS SOLER SANTOS
Orlando,USA
Summary
Dynamic Passenger Service Agent with extensive experience at AGI, excelling in customer service and airline software proficiency. Known for effectively managing gate operations and enhancing passenger experiences through strong communication and organizational skills. Proven ability to streamline check-in processes, ensuring efficient travel documentation verification and compliance with airline policies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Swissport (LATAM)
9303 Jeff Fuqua Boulevard
05.2025 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Input customer reservations, payment sources, and contact details into Sabre system.
Passenger Service Agent
AGI
Orlando, FL
12.2023 - 04.2025
- Assisted passengers with check-in procedures including verifying identification documents and issuing boarding passes.
- Utilized computer systems such as SABRE or Amadeus for booking flights, assigning seats, and printing tickets.
- Provided excellent customer service to passengers by responding to inquiries and resolving complaints in a timely manner.
- Demonstrated strong communication skills while interacting with customers, colleagues, and management personnel.
- Managed gate operations including boarding announcements, seating assignments, and managing standby lists.
- Utilized strong organizational skills to manage multiple tasks in fast-paced environment.
Front Desk Receptionist
Boutique Eye Orlando
Orlando, FL
12.2022 - 12.2023
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Provided a high level of customer service to all clients.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
- Monitored front desk traffic to support customer satisfaction.
- Monitored inventory levels of office supplies to ensure adequate stock was always available.
- Coordinated with other departments to facilitate efficient operations throughout the organization.
- Managed digital and analog filing systems to protect confidential data.
Education
High School Diploma - undefined
Colonial High
05.2022
Skills
- Customer service management
- Reservation systems
- Passenger assistance
- Airline policies
- Public announcements
- Passenger ramp assistance
- Data entry
- Check-in processes
- Travel documentation verification
- Airport security awareness
- Airline software proficiency
- Boarding gate management
- Departures management
Certification
- ICSA FLAIR AIRLINE CERTIFICATION
- WESTJET AIRLINE CERTIFICATION
- HIPAA CERTIFICATION
- BLS (BASIC LIFE SUPPORT) PROVIDER CERTIFICATION
LANGUAGES
Spanish | Native
English | Bilingual
Timeline
Passenger Service Agent
Swissport (LATAM)
05.2025 - Current
Passenger Service Agent
AGI
12.2023 - 04.2025
Front Desk Receptionist
Boutique Eye Orlando
12.2022 - 12.2023
High School Diploma - undefined
Colonial High