Anthony Pensado
Fort Worth
Summary
Operations and project management professional with extensive experience in leading teams and managing high-stakes construction projects. Expertise in budget management, client relations, and implementing safety standards, resulting in consistent improvements in project delivery and operational performance.
Overview
11
11
years of professional experience
Work History
Operations Manager
Diamond North Group
04.2025 - Current
- Oversee day-to-day operations of multiple residential and commercial roofing and construction projects.
- Develop project schedules and coordinate crews, subcontractors, materials, equipment, and logistics.
- Lead field personnel through coaching, training, and performance management.
- Enforce OSHA, company safety standards, and building code compliance.
- Monitor budgets, job costing, expenses, and project reporting.
- Serve as primary client contact throughout project lifecycle.
- Implement process improvements to increase operational efficiency and support growth.
Business Development Manager / Project Manager
SERVPRO
04.2023 - 04.2025
- Increased revenue by 20% during first year through strategic business development and marketing initiatives.
- Directed restoration projects from initial assessment to completion, coordinating clients, insurance adjusters, subcontractors, and internal teams.
- Built and maintained referral partnerships across insurance, commercial, and community markets.
- Managed client relationships and sales pipeline using CRM tools while tracking KPIs to enhance lead conversion.
- Planned and executed annual marketing initiatives, continuing education events, lunch-and-learns, and targeted outreach campaigns.
- Conducted competitive market analysis to strengthen market positioning and identify growth opportunities.
- Served as BNI Chapter President, fostering networking and business growth for members.
Sales Specialist
Bank of America
12.2018 - 03.2023
- Consistently surpassed quarterly sales targets through relationship-focused selling strategies.
- Guided consumers and businesses in selecting banking products, lending solutions, and PPP loans.
- Ensured regulatory compliance while delivering exceptional customer service in a high-volume setting.
- Mentored new employees by conducting call reviews and facilitating training sessions.
- Facilitated team discussions aimed at enhancing sales performance and customer engagement.
Account Manager
Portfolio Recovery Associates
06.2017 - 12.2018
- Achieved rank of #2 performer globally through consistent high performance.
Recognized as two-time Employee of the Month for exceptional contributions.
Adhered to guidelines established by FDCPA to ensure compliance.
Developed retention and objection-handling skills to enhance client interactions.
Exceeded expectations by coaching peers on effective compliance strategies.
Sales Associate
The Home Depot
02.2015 - 06.2017
- Customer service, merchandising, product expertise.
Education
High School Diploma -
Northwest High School
Justin, TXSkills
- Business Development
- Operations Management
- Project Management
- Client Relations
- Roofing
- Construction
- Budget Management
- Scheduling
- Logistics
- Team Leadership
- CRM
- Salesforce
- Negotiation
Timeline
Operations Manager
Diamond North Group
04.2025 - Current
Business Development Manager / Project Manager
SERVPRO
04.2023 - 04.2025
Sales Specialist
Bank of America
12.2018 - 03.2023
Account Manager
Portfolio Recovery Associates
06.2017 - 12.2018
Sales Associate
The Home Depot
02.2015 - 06.2017
High School Diploma -
Northwest High School