Anthony Peredia
Long Beach,CA
Summary
Customer-focused professional with extensive experience in high-volume service environments, transitioning to corporate customer service. Proven track record in resolving customer concerns, managing transactions accurately, and improving workflow efficiency. Committed to delivering exceptional service experiences while supporting organizational goals. Strong background in client interactions, product knowledge, and consumer trends, ensuring high ethical standards and customer trust.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server / Bartender
Agaves Kitchen & Tequila
Long Beach, CA
07.2024 - Current
- Delivered high-quality customer service in fast-paced, high-volume environment, contributing to consistent customer satisfaction and repeat business.
- Built strong rapport with customers, fostering loyalty and enhancing overall guest experience.
- Maintain compliance with health, safety, and service standards.
- Assist in onboarding and training new team members on service protocols and customer interaction best practices.
- Supported operational efficiency through organized and streamlined service execution.
Bartender / Server
Kalaveras
Newport Beach, CA
06.2023 - Current
- Coordinated daily operations, ensuring seamless service delivery during peak hours to enhance customer satisfaction.
- Resolve customer concerns promptly and professionally, protecting brand reputation and improving satisfaction outcomes.
- Supervised team members, maintaining service quality standards and fostering positive customer experiences.
- Assist with staff scheduling to optimize coverage and productivity.
- Collaborate with management to implement process improvements that enhanced team performance and workflow efficiency.
- Communicated operational updates across departments, ensuring alignment and consistency for operational efficiency.
Bartender / Server
Kalaveras
Huntington Beach, CA
08.2023 - 09.2025
- Managed high-volume service during special events and peak periods, ensuring accurate and professional customer experiences.
- Implemented process improvements to enhance drink preparation speed and minimize wait times for guests.
- Trained new team members on customer service standards and company procedures, fostering a consistent service culture.
- Handled cash transactions and end-of-shift reconciliation with 100% accuracy.
- Oversaw inventory tracking and coordinated supply orders to maintain operational readiness.
Server
Wahoo’s Fish Tacos
Long Beach, CA
10.2017 - 06.2023
- Delivered consistent, high-quality customer service, enhancing guest experiences in fast-paced team environment.
- Resolved customer concerns efficiently, increasing positive guest satisfaction ratings.
- Processed high-volume transactions accurately, ensuring smooth operations during peak business hours.
- Recommended workflow improvements to enhance team efficiency and service speed.
- Assisted in training new employees on service standards and operational procedures.
Technical Support Associate
Tech Optex
Compton, CA
09.2021 - 09.2022
- Delivered phone-based customer support for security device troubleshooting, enhancing customer experience and resolving technical issues.
- Diagnosed and resolved product concerns, ensuring customer satisfaction and functionality.
- Maintained clear communication with customers about order status and service updates, fostering trust and transparency.
- Coordinated timely product shipments via FedEx and UPS, ensuring efficient order fulfillment and meeting customer expectations.
Server
Creme De La Crepe
Long Beach, CA
06.2018 - 10.2021
- Delivered attentive and detail-oriented customer service in a fast-paced dining environment.
- Resolved guest concerns promptly, strengthening customer retention.
- Collaborated with team to deliver timely service and maintain high standards of presentation.
- Processed payments with precision, ensuring smooth and organized service operations.
Education
High School Diploma -
Woodrow Wilson High School
Long Beach, CA06-2019
Skills
- Customer relationship management
- Conflict resolution and complaint handling
- Process improvement and workflow optimization
- Cross-functional team collaboration
- Cash handling and payment processing
- POS and transaction systems
- Training and onboarding support
- Multi-tasking in high-volume environments
- Inventory coordination and order management
- Attention to detail and accuracy
- Time management and prioritization
- Professional phone communication
- Shipping and logistics coordination
Certification
- ServSafe Food Handler Certification, 09/01/28
- Responsible Beverage Service (RBS) Certification, 09/01/28
- TIPS Alcohol Certification
Personal Information
Willing To Relocate
Timeline
Server / Bartender
Agaves Kitchen & Tequila
07.2024 - Current
Bartender / Server
Kalaveras
08.2023 - 09.2025
Bartender / Server
Kalaveras
06.2023 - Current
Technical Support Associate
Tech Optex
09.2021 - 09.2022
Server
Creme De La Crepe
06.2018 - 10.2021
Server
Wahoo’s Fish Tacos
10.2017 - 06.2023
High School Diploma -
Woodrow Wilson High School