Anthony Perez
Henrietta,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Retail Store Manager
Charter Communications
East Rochester, NY
12.2023 - 01.2024
Retention Supervisor
Charter Communication
Austin, TX
06.2022 - 11.2023
Supervisor, Video Support
Charter Communications
Austin, TX
08.2018 - 05.2022
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Customer Care Lead- Video Repair
Charter Communications
Austin, TX
10.2017 - 08.2018
Technical Support (CSP1)
Charter Communications
Austin, TX
10.2015 - 08.2017
Customer Retention Representative
Charter Communications
Austin
07.2013 - 08.2015
Education
Bachelor of Business Administration -
Strayer University
01.2013
Business Accounting -
Southern Career Institute Specialist
01.2009
Skills
- Account Updating
- Call Monitoring
- Employee Motivation
- Coaching and Mentoring
- Quality Assurance
- Technical Support
- Document Management
- Schedule Coordination
- Effective Communication
- Adaptability and Flexibility
- Product and Service Sales
- Teamwork and Collaboration
Affiliations
The National Society of Collegiate Scholar, Strayer University, Austin, TX, 2012
Custom
Agent Care Excellence Award, 06/01/2017
Timeline
Retail Store Manager
Charter Communications
12.2023 - 01.2024
Retention Supervisor
Charter Communication
06.2022 - 11.2023
Supervisor, Video Support
Charter Communications
08.2018 - 05.2022
Customer Care Lead- Video Repair
Charter Communications
10.2017 - 08.2018
Technical Support (CSP1)
Charter Communications
10.2015 - 08.2017
Customer Retention Representative
Charter Communications
07.2013 - 08.2015
Bachelor of Business Administration -
Strayer University
Business Accounting -
Southern Career Institute Specialist