Anthony Piña
Rio Rico,AZ
Summary
Technical Customer Support Specialist with a proven track record at Chamberlain Group, excelling in troubleshooting and enhancing first-call resolution rates. Skilled in shipping and receiving, I leverage strong problem-solving abilities and exceptional customer service to drive process improvements and ensure customer satisfaction in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Technical Customer Support Specialist
Chamberlain Group
Tucson, AZ
10.2021 - 08.2024
- Provided technical support for customer inquiries regarding product installation and troubleshooting.
- Assisted customers in navigating software applications related to smart home devices.
- Collaborated with engineering teams to resolve complex technical issues effectively.
- Documented customer interactions and solutions in CRM systems for future reference.
- Analyzed recurring support issues to identify opportunities for process improvements.
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
- Provided exceptional customer service, consistently exceeding performance metrics in various areas.
- Managed high levels of call flow and responded to technical support needs.
Warehouse Operator
Fresh Farms
Rio Rico
12.2024 - 08.2025
- Operated forklifts and pallet jacks to transport materials efficiently.
- Assisted in inventory management by labeling and organizing products.
- Learned safety protocols to maintain a secure warehouse environment.
- Supported loading and unloading operations, ensuring proper handling of goods.
- Maintained cleanliness and organization of work areas for optimal efficiency.
- Used forklifts and pallet jacks to relocate products.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
UPS Driver Helper
UPS
Nogales, AZ
10.2020 - 01.2021
- Assisted drivers with loading and unloading packages efficiently.
- Provided exceptional customer service during package deliveries.
- Ensured adherence to safety protocols while handling freight.
- Collaborated with team members to optimize delivery routes.
- Adapted quickly to changing schedules and priorities daily.
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Assisted driver with product or package deliveries to residential and commercial locations.
Education
High School Diploma -
Rio Rico High School
Rio Rico, AZ05.2020
Skills
- Shipping and receiving
- Packaging and labeling
- Forklift and pallet jack operation
- Warehouse safety
Timeline
Warehouse Operator
Fresh Farms
12.2024 - 08.2025
Technical Customer Support Specialist
Chamberlain Group
10.2021 - 08.2024
UPS Driver Helper
UPS
10.2020 - 01.2021
High School Diploma -
Rio Rico High School