Anthony Pica
Staten Island
Summary
Dynamic Collection Specialist with a proven track record at Roc Funding Group, excelling in debt recovery and client relations. Skilled in negotiation and data entry, I enhanced customer satisfaction through effective communication and relationship building, achieving timely resolutions for delinquent accounts while maintaining professionalism in high-pressure environments.
Overview
28
28
years of professional experience
Work History
Collection Specialist
Roc Funding Group
03.2024 - Current
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Developed strong relationships with external agencies to facilitate efficient coordination during escalated collection efforts or legal proceedings involving delinquent accounts.
- Acted as a liaison between clients and internal departments, coordinating efforts to resolve billing discrepancies and expedite payment processing.
- Improved client relations by effectively managing collection calls and addressing customer concerns.
- Collaborated with cross-functional teams to identify areas for process improvement within the collections department.
- Collected on delinquent accounts to reduce overdue balances.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Maintained accurate records of customer accounts, payments and payment plans.
- Established relationships with customers to encourage payment of delinquent accounts.
- Generated and distributed monthly customer statements.
- Processed debtor payments and updated accounts to reflect new balance.
PLUMBER ASSISTANT
Mpc Plumbing And Heating
06.1997 - 05.2007
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
- Complied with state plumbing codes throughout duration of each project.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial properties.
- Read blueprints to determine appropriate materials and procedures for each project.
- Developed long-lasting relationships with suppliers, securing favorable pricing on materials for the company''s benefit.
- Optimized scheduling procedures to handle emergency calls more effectively.
- Ensured safety on job sites by enforcing strict adherence to health and safety protocols.
- Enhanced team performance by implementing new technologies and tools for plumbing repairs.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
Education
GED -
College of Staten Island
Staten Island, NY06-1997
Skills
- Data entry proficiency
- Strong negotiation skills
- Debt recovery expertise
- Assertiveness
- Empathy and tactfulness
- Patience and persistence
- Client relations
- Stress tolerance
- Performance improvements
- Microsoft office
- Relationship building
- Pleasant telephone demeanor
- Updating customer accounts
Timeline
Collection Specialist
Roc Funding Group
03.2024 - Current
PLUMBER ASSISTANT
Mpc Plumbing And Heating
06.1997 - 05.2007
GED -
College of Staten Island
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