Anthony Pinel
Long Beach,CA
Summary
Reliable Shift Leader with 10 years in customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at generating schedules and workflows to meet business demands. An honest work ethic combined with resourceful and upbeat personality.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks Coporation
04.2017 - 12.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Shift Supervisor
Sirens Java & Tea
07.2022 - 07.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Autism Behavioral Therapist
Autism Spectrum Therapies
06.2021 - 07.2022
- Maintained clean, safe and organized work environment to facilitate therapeutic treatment.
- Observed client behavior and collected, documented and summarized data to formulate treatment plans.
- Attended training to acquire and maintain technical knowledge.
- Updated parents and caregivers on client progress to visualize client trajectory.
Education
Bachelor of Arts - English
Long Beach City College
Long Beach, CA06.2027
Skills
- Inventory Control
- Schedule Management
- Customer-Oriented
- Financial Management
Section name
Children's Hospital of Orange County- Volunteer Program
- Volunteer for playrooms/hospital clerk w/ duties included but not limited to:
- ensure cleanliness and safety of CHOC patients within the playrooms
- provide entertainment/temporary care for CHOC patients within hospital/playrooms
- restock hospital supplies, restock and clean nurse stations/offices
- discharge patients from hospital
Section name
Children's Hospital of Orange County- Orange, CA
-Volunteer for Patient playroom/Hospital Clerk
- Ensure cleanliness of playrooms as well as following safety procedures/protocols whilst interacting with patients
- Provide temporary care to patients both in playrooms and bedside rooms
- Re-stock/clean crash carts and nurses stations/offices
- Discharge patients and families
- Deliver bloodwork/paperwork/patients throughout hospital
Timeline
Shift Supervisor
Sirens Java & Tea
07.2022 - 07.2023
Autism Behavioral Therapist
Autism Spectrum Therapies
06.2021 - 07.2022
Shift Supervisor
Starbucks Coporation
04.2017 - 12.2023
Bachelor of Arts - English
Long Beach City College