Anthony Poff
Happy Valley,OR
Summary
Confident IT Technician with over five years of experience in help desk environments, assisting customers with technical issues as well as mentoring and assisting entry level techs with escalated issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Technician Tier II
Assured Technology Solutions
Happy Valley, OR
03.2023 - Current
- Learned the internal systems of over 70 different clients to provide service of expertise as well as onsite support
- Configured and maintained network services such as DNS, DHCP, and VPNs to support client infrastructure
- Created and maintained detailed documentation for system configurations, processes, and procedures to support business continuity
- Mentored and assisted Tier I Techs with escalated tickets.
Information Technology Specialist
Touchmark
Portland, OR
09.2020 - 06.2022
- Operated as the sole IT tech for a retirement facility which housed more than 300 residents
- Organized and managed the company’s different internal systems which held unnecessary clutter and security risks
- Maintained over 40 life alert pendants for residents via the Arial pendant system, resulting in zero incidents.
Network Administrator
US ARMY
Ft. Bliss, TX
02.2015 - 12.2017
- Managed and maintained a network team for multiple 2-3 week training events, resulting in a 98% network uptime
- Cross-trained and mentored team members on multiple systems and devices in order to maximize team effectiveness
- Supported and maintained network communications for two different organizations with a total of 100 users.
Information Security Officer
US ARMY
Jordan
05.2014 - 01.2015
- Created, updated, and integrated system compliance for over 200 users with policies governing communications security, internet and email usage, access controls, and incident response
- Led IT Helpdesk with a three member team and implemented trouble ticket data tracker to improve future resolve times and contingency
- Managed and monitored classified secret tokens for 30 users which resulted in zero IA incidents.
Information Technology Specialist
US ARMY
Ft. Bliss, TX
03.2013 - 04.2014
- Utilized quick adaptability and problem solving in order to integrate into an IT Helpdesk team in an efficient and timely manner
- Developed communication skills and patience dealing with users.
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Network Troubleshooting
- System Administration
- Desktop support
Certification
- Comptia A + (Expired)
- Comptia Network + (Expired)
- Comptia Security + (Expired)
Training
- Windows 2008 Server
- Cisco Certified Network Associate (Planning to take test soon)
- VMware
- Information Security
Awards
- Army Commendation Medal: Awarded for managing a network team supporting 50 users with 0 incidents, and in result surpassing the standard for the unit during the National Training Center exercise.
- Army Achievement Medal x2
Interests
Networking
Game Development
Programming
Timeline
IT Technician Tier II
Assured Technology Solutions
03.2023 - Current
Information Technology Specialist
Touchmark
09.2020 - 06.2022
Network Administrator
US ARMY
02.2015 - 12.2017
Information Security Officer
US ARMY
05.2014 - 01.2015
Information Technology Specialist
US ARMY
03.2013 - 04.2014