Summary
Overview
Work History
Education
Skills
About me
Timeline
Generic

Anthony Powell

Tampa

Summary

Dynamic professional with extensive experience at Spectrum, excelling in customer service and upselling strategies. Proven ability to build trust through active listening and effective communication. Skilled in appliance installation and route planning, consistently achieving performance targets while ensuring customer satisfaction. Committed to delivering exceptional service and fostering positive relationships.

Overview

6
6
years of professional experience

Work History

Inbound Sales Agent

Spectrum
Riverview
10.2024 - Current
  • Processed payments accurately according to established procedures.
  • Maintained accurate records of customer interactions, transactions, comments and complaints.
  • Provided product information to customers and answered questions related to products.
  • Kept abreast of new products, features and services offered by the company.
  • Reviewed daily reports to identify potential sales opportunities.
  • Handled customer inquiries and complaints in a professional manner.
  • Attended training sessions on various topics including industry trends, product knowledge, and staying current on changes in the marketplace.
  • Participated in team meetings to discuss best practices for providing excellent customer service.
  • Identified opportunities for upselling additional products or services to customers.
  • Analyzed customer needs and recommended appropriate actions.
  • Developed positive relationships with customers through active listening techniques and problem solving skills.
  • Tracked performance metrics such as sales goals and average call times, ensuring that targets were consistently met or exceeded.
  • Researched required information using available resources.
  • Followed up with customers on their orders and ensured satisfaction with purchase experience.
  • Answered phones and took orders with enthusiasm and delivered information regarding items to customers.
  • Monitored queues and email inboxes to respond to consumers via multiple media formats.
  • Built trust and loyalty by maintaining professionalism while persuading customers.

Package Delivery Driver

Amazon
Land O' Lakes
07.2022 - 10.2024
  • Following all safety protocols while operating a motor vehicle during deliveries.
  • Loading packages into the truck and ensuring they are secure for transport.
  • Reporting accidents or incidents involving delivery personnel or company property immediately to supervisors or managers.
  • Communicating with dispatch personnel to receive instructions on daily routes or individual deliveries.
  • Delivering packages in a timely manner while adhering to all traffic laws and regulations.
  • Performing pre-trip inspections of assigned vehicles before starting routes.
  • Maintaining records of deliveries using automated systems or logbooks.
  • Verifying delivery addresses, obtaining signatures from customers, and providing direction to customers regarding package delivery.
  • Assisting with loading and unloading packages from trucks as needed.
  • Using navigation apps such as Google Maps or Waze to determine optimal routes for efficient deliveries.
  • Drove delivery truck or van to transport orders.
  • Loaded and unloaded boxes and packages to move to and from vehicle.
  • Carried heavy items from vehicle to customer building location.

Appliance Installer

XPO Logistics
Odessa
06.2019 - 04.2022
  • Provide customers with detailed instructions on how to operate the appliance.
  • Follow all safety protocols while working with hazardous tools or equipment.
  • Verify that wiring connections are secure and in compliance with safety standards.
  • Assemble, install, and test new appliances according to manufacturer's specifications.
  • Inspect products for any visible defects or damages prior to installation.
  • Collaborate effectively with team members in order to complete projects efficiently.
  • Perform necessary adjustments for proper operation of the appliance.
  • Safely transport appliances to customer's home and unload from vehicle.
  • Ensure customer satisfaction by providing courteous service throughout the process.

Education

High School Diploma -

Spoto Hs
Riverview
03-2019

Some College (No Degree) - Hvac

Penn Foster Career School
Scranton, PA

Skills

  • Active listening
  • Product knowledge
  • Customer service
  • Upselling strategy
  • Appliance installation
  • Customer instructions
  • Time management
  • Communication skills
  • Route planning
  • Package handling
  • Vehicle inspection
  • Navigation skills
  • Attention to detail

About me

  • I respect everyone
  • i am a fast learner
  • i value doing a quality job the first time
  • i get a feeling of accomplishment from completing task
  • very family oriented

Timeline

Inbound Sales Agent

Spectrum
10.2024 - Current

Package Delivery Driver

Amazon
07.2022 - 10.2024

Appliance Installer

XPO Logistics
06.2019 - 04.2022

High School Diploma -

Spoto Hs

Some College (No Degree) - Hvac

Penn Foster Career School

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