Anthony Quintanilla
San Antonio
Summary
Dynamic customer service advocate with a proven track record at Target, excelling in complaint resolution and effective communication. Skilled at building strong customer relationships and utilizing troubleshooting techniques to enhance satisfaction. Committed to delivering exceptional service and fostering loyalty through knowledgeable support and proactive problem-solving.
Overview
4
4
years of professional experience
Work History
Service Advocate
Target
New Braunfels
05.2024 - Current
- Prepared solutions to ensure customer retention.
- Verified product prices and applied discounts or promotions as needed.
- Answered customer inquiries and provided accurate information regarding products and services.
- Monitored inquiries and complaints, delivering optimal levels of customer service.
Customer Service Advocate
HEB Grocery Store
San Antonio
02.2021 - 04.2024
- To ensure customer satisfaction was met and prioritizing to the customers experience at best
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed relationships with customers through friendly conversations.
Education
High School Diploma -
South San High School
San Antonio, TX06-2023
Skills
- Customer service
- Troubleshooting techniques
- Product knowledge
- Customer relationship management
- Problem solving
- Time management
- Effective communication
- Complaint resolution
Timeline
Service Advocate
Target
05.2024 - Current
Customer Service Advocate
HEB Grocery Store
02.2021 - 04.2024
High School Diploma -
South San High School