Anthony Ramirez
Rialto,CA
Summary
Dynamic server with extensive experience at Cracker Barrel Restaurant, excelling in fast-paced environments. Proven ability in point of sale management and exceptional customer service, ensuring guest satisfaction through effective communication and problem resolution. Recognized for training new hires and maintaining high standards of food safety and cleanliness.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
Cracker Barrel Restaurant
04.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Dennys Restaurant
08.2012 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
No Degree - Chemistry
San Bernardino Valley College
San Bernardino, CASkills
- Point of sale management
- Order processing
- Menu knowledge
- Table management
- Food safety practices
- Customer service
- Fast-paced service
- Cash handling
- Table bussing
- Suggestive selling
- Food delivery
- Team member support
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- ServSafe Food Handler's Certification
Timeline
Server
Cracker Barrel Restaurant
04.2019 - Current
Server
Dennys Restaurant
08.2012 - 07.2019
No Degree - Chemistry
San Bernardino Valley College
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