Anthony Ramos
San Antonio,TX
Summary
Experienced with overseeing multiple business locations to ensure seamless operations and high standards. Utilizes strategic planning and resource management to optimize performance. Track record of improving team productivity and customer satisfaction through effective leadership and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Area Manager
Amazon
03.2022 - Current
- Mentored and motivated team of30-40 associates, fostering a culture of continuous improvement and quality excellence
- Spearheaded large-scale projects with site and regional impact, including introducing mcf(multi-channel fulfillment) process to afe
- Created data-driven productivity plans, balancing quality metrics with efficiency targets
- Managed key performance indicators across safety, quality, productivity, and customer delivery promises
- Implemented innovative training programs focused on enhancing packing quality while maintaining productivity standards
- Successfully balanced quality improvement goals with Amazon's customer-centric approach and delivery commitments
Delivery Driver
Doordash
01.2020 - 03.2022
- Loading, transporting, and delivering items to clients or businesses in a safe, timely manner
- Following delivery driving routes and time schedules
Freight specialist
Office Depot
08.2017 - 12.2019
- Ensure the freight sorting area is organized
- Ensure freight is processed efficiently to maximize product service levels
- Process inventory, and proactively investigates and corrects any issues or discrepancies
Assistant Manager
Cinemark
06.2016 - 06.2017
- Supports General Managers decisions in communication with the staff
- Generate positive results by focusing on customer service, employee development and profitability
- Participates in the training and coaching of staff members in their specific job functions
Concession Cashier / Usher
Cinemark Movies Bistro
05.2014 - 06.2016
- Demonstrated responsible money handling skills while selling movie theater tickets/concession items
- Kept lobby clean and presentable to customers at all times
Concession Cashier / Usher
Cinemark Movies10
12.2009 - 05.2014
- Demonstrated responsible money handling skills while selling movie theater tickets/concession items
- Kept lobby clean and presentable to customers at all times
- Serve food and drinks efficiently as a team member
Education
Bachelor - General Rehabilitation
The University of Texas Rio Grande Valley
Edinburg, Texas08.2020
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Staff training
- Process improvement
- Training and coaching
- Project management
- Decision-making
- Goals and performance
Timeline
Area Manager
Amazon
03.2022 - Current
Delivery Driver
Doordash
01.2020 - 03.2022
Freight specialist
Office Depot
08.2017 - 12.2019
Assistant Manager
Cinemark
06.2016 - 06.2017
Concession Cashier / Usher
Cinemark Movies Bistro
05.2014 - 06.2016
Concession Cashier / Usher
Cinemark Movies10
12.2009 - 05.2014
Bachelor - General Rehabilitation
The University of Texas Rio Grande Valley
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