Anthony Ramos
Inverness
Summary
Dynamic customer service professional with experience at Panera Bread, excelling in conflict resolution and cash handling. Proven ability to enhance customer loyalty through effective communication and problem-solving skills. Recognized for maintaining composure in high-pressure situations while delivering exceptional service and fostering positive relationships with patrons.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Panera Bread
02.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Server
Noodle World
12.2021 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Citrus High School
Inverness, FL05-2022
Skills
- Cash handling
- Point of sale
- Order processing
- Customer relationship management
- Conflict resolution
- Customer service
- Time management
- Problem solving
- Effective communication
Timeline
Customer Service Cashier
Panera Bread
02.2023 - Current
Server
Noodle World
12.2021 - 12.2022
High School Diploma -
Citrus High School
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