Dedicated Restaurant Server skilled in delivering attentive table service and ensuring guest satisfaction for 28 years. Managed food and beverage orders through a POS system and collaborated with kitchen staff for timely meal delivery. Maintained cleanliness in dining areas and effectively resolved guest concerns. Trained new employees on service standards to foster a cohesive team environment.
Overview
1
1
Language
28
28
years of professional experience
Work History
Restaurant server
Red Robin International Inc.
Englewood, Colorado
09.1998 - 10.2026
Greeted Red Robin guests and delivered attentive table service
Delivered exceptional service to a high volume of customers, ensuring satisfaction and repeat business.
Took accurate food and beverage orders using POS system
Coordinated with kitchen staff to ensure timely meal delivery
Presented menu items and suggested signature burgers, shakes, and appetizers
Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
Resolved guest concerns with calm, friendly communication
Handled payment transactions efficiently using cash registers and POS systems.
Provided essential training to new Red Robin servers, enhancing their skills and service quality. on service standards. Was a Certified Learning Coach to train new employees.
Cultivated strong relationships with regular guests, enhancing their dining experience.
Education
Some College (No Degree) - Computer Science
Colorado State University
Ft. Collins, CO
Skills
POS transactions
Order verification
Cash management
Service protocols
Menu expertise
Guest engagement
Customer upselling
Staff training
Shift management
Time optimization
Wine knowledge
Pairing recommendations
Hospitality services
Menu retention
Sanitation practices
Bar knowledge
Adaptability
Service etiquette
Affiliations
Im into golf and remote control cars. Also been flying drones for 10 years with an interest in media and photography.