Diamond Freitas
Las Vegas
Summary
Seasoned restaurant server with 9+ years in fine dining, fast paced and high-volume settings, known for increasing average check totals through strategic upselling and menu knowledge. Adept at handling high-pressure service periods while maintaining accuracy, speed, and a positive guest experience.
Overview
13
13
years of professional experience
Work History
Restaurant Server
America Restaurant
Las Vegas
06.2021 - Current
- Greet/take food and beverage orders in a prompt and friendly manner
- Coordinated with kitchen staff to ensure timely fulfillment of guest requests
- Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Highlighted daily food and beverage specials, emphasizing key ingredients and pairing suggestions to enhance guest experience
- Addressed customer complaints promptly and professionally, fostering a positive dining environment
Restaurant Server/Bartender
Rise and Shine a Steak and Egg Place
Las Vegas
05.2019 - 06.2021
- Trained new servers on restaurant policies, procedures, and customer service standards to enhance team performance
- Communicated customer feedback or concerns to management for timely resolution, improving customer satisfaction
- Maintained a clean work area throughout shifts by promptly clearing tables, sanitizing surfaces, and restocking supplies.
- Efficiently managed time during busy periods by prioritizing tasks based on urgency while maintaining attention to detail
- Handled cash transactions accurately using POS system while providing friendly interactions with customers
- Built relationships with regular customers through personalized service tailored to individual preferences
VIP Hostess
Linq Hotel
Las Vegas
03.2019 - 06.2019
- Managed reservations during busy periods to maximize seating capacity while delivering excellent customer service
- Implemented strategies to improve guest engagement at the reception desk through personalized greetings and attentive service
- Coordinated with servers to optimize table assignments for smooth service flow
- Collaborated with the kitchen staff to ensure accurate wait time estimates based on table turnover rates
- Effectively communicated with guests to understand their preferences and accommodate special requests, resulting in high customer satisfaction ratings
- Trained new host/hostess staff on greeting procedures, reservation management, and effective handling of difficult situations
Barback/Head Hostess
KOI Restaurant
Las Vegas
02.2019 - 06.2019
- Stocked and replenished bar supplies to enhance service efficiency
- Prepared garnishes and ingredients for cocktails according to established recipes
- Assisted in the setup and breakdown of bars for events or shifts
- Maintained attention to detail while working in a fast-paced environment to meet customer demands
- Fulfilled drink orders promptly and addressed customer inquiries to deliver exceptional service
- Managed inventory levels of beverages, mixers, ice, and other supplies to prevent shortages during busy periods
Restaurant Server
Westin Nanea Ocean Villas
Lahaina
04.2017 - 01.2019
- Provided exceptional fine dining service to guests, ensuring a memorable and enjoyable experience
- Recommended wine pairings based on guest preferences and menu selections, enhancing the overall dining experience
- Resolved guest complaints promptly, ensuring satisfaction through attentive listening and tailored solutions.
- Participated in weekly staff meetings, contributing insights on events and promotions to enhance team coordination.
- Trained new servers on restaurant policies and service standards, fostering a knowledgeable and efficient team.
- Managed multiple tables simultaneously, efficiently taking orders, serving meals, and addressing customer needs
- Maintained a professional demeanor while handling high-pressure situations during busy shifts
Assistant Store Manager
PacSun-Pacific Sunwear
Lahaina
07.2016 - 04.2017
- Managed daily store operations, including opening and closing procedures, cash handling, and inventory management, ensuring smooth workflow and adherence to company standards
- Contributed to creating a positive work culture by fostering teamwork among staff members through effective communication and recognition programs
- Implemented effective loss prevention measures to minimize theft and ensure a safe shopping environment for customers and employees
- Coordinated recruiting, interviewing, hiring, and training of new employees, equipping them with essential skills for success within company standards
- Trained and supervised a team of 14 sales associates, guiding on customer service techniques, product knowledge, and upselling strategies to enhance team effectiveness
Hostess
Kobe Steaks Japanese Restaurant
Lahaina
05.2015 - 08.2016
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed the seating chart efficiently to ensure optimal use of available tables
- Provided accurate wait time estimates to guests, managing expectations in a professional manner
- Maintained cleanliness and organization at the hostess station, ensuring a visually appealing entrance for guests
- Collaborated with management to develop strategies for improving guest experience and optimizing table turnover rate
Sales Associate
Ripcurl
Lahaina
03.2013 - 08.2015
- Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis
- Drove store goal achievement by actively upselling products and recommending complementary items
- Delivered exceptional customer service, promptly resolving inquiries and complaints to enhance customer satisfaction
- Teamed with colleagues to design visually appealing merchandise displays that attracted foot traffic and boosted sales
- Maintained a clean and organized work environment to enhance the shopping experience for customers
Education
High School Diploma -
Lahainaluna Highschool
Lahaina, HI05-2015
Some College (No Degree) - Business Management
Menlo College
Atherton, CASkills
- Order taking
- Customer recommendations
- Menu knowledge
- POS transactions
- Time management
- Guest engagement
- Conflict resolution
- Employee training
- Performance feedback
- Personalized service
- Upselling techniques
- High volume dining
- Daily specials memorization
- Guest service
- Server etiquette
- Cash handling
Timeline
Restaurant Server
America Restaurant
06.2021 - Current
Restaurant Server/Bartender
Rise and Shine a Steak and Egg Place
05.2019 - 06.2021
VIP Hostess
Linq Hotel
03.2019 - 06.2019
Barback/Head Hostess
KOI Restaurant
02.2019 - 06.2019
Restaurant Server
Westin Nanea Ocean Villas
04.2017 - 01.2019
Assistant Store Manager
PacSun-Pacific Sunwear
07.2016 - 04.2017
Hostess
Kobe Steaks Japanese Restaurant
05.2015 - 08.2016
Sales Associate
Ripcurl
03.2013 - 08.2015
High School Diploma -
Lahainaluna Highschool
Some College (No Degree) - Business Management
Menlo College