Anthony Rivera
Wendy's
Phoenix,AZ
4
years of professional experience
Dynamic team player skilled in customer service, multitasking, and maintaining a positive environment. Committed to enhancing customer satisfaction through effective communication and problem-solving.
Work History
Crew Member
2 Months- Engaged with customers to promote special offers, enhancing overall sales performance.
- Collaborated with team members to complete orders.
- Collaborated effectively with teammates to achieve team goals. and accepted coaching from management team.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Front End Associate
1 Year 7 Months- Assisted customers with product selection and inquiries, ensuring positive shopping experiences.
- Operated cash register efficiently, processing transactions accurately and maintaining balanced drawers.
- Stocked shelves and organized merchandise, enhancing store presentation and accessibility for customers.
- Collaborated with team members to manage inventory levels, reducing stock discrepancies and improving availability.
- Trained new associates on POS systems and customer service best practices, fostering a knowledgeable team environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Facilitated smooth shift changes by preparing and organizing work area for next associate.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
Crew Member
6 Months- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Assisted in training new crew members on operational procedures and customer interactions.
- Operated kitchen equipment and prepared menu items according to established guidelines.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Collaborated with team members to manage high-volume orders efficiently during peak hours.
- Handled cash register transactions accurately, ensuring proper cash management practices were followed.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Stocker
4 Months- Assisted in unloading shipments, ensuring accurate inventory management and placement.
- Monitored stock levels, reporting discrepancies to management for timely replenishment.
- Stocked shelves efficiently to maintain optimal product availability and organization.
- Operated pallet jack and hand truck to transport merchandise within the store.
- Collaborated with team members to execute merchandising strategies effectively.
- Ensured cleanliness and organization of storage areas, promoting a safe working environment.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Improved customer satisfaction by promptly locating items and providing product information.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
Cashier
7 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product information and support.
- Maintained cleanliness and organization of cash register area and store layout.
- Handled inventory management by restocking shelves and monitoring stock levels.
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Education
No Degree
Skills
Cash operations
Customer service
Customer engagement
Multitasking and organization
Time management
Cleaning
Financial management
Sanitation practices
Problem-solving
Clear communication
Integrity and honesty
Flexible schedule
Timeline
Crew Member
Wendy's
07.2026 - CurrentRead More
Front End Associate
Walmart
10.2024 - 05.2026Read More
Crew Member
Dairy Queen Grill & Chill
04.2024 - 10.2024Read More
Stocker
Dollar Tree
08.2023 - 12.2023Read More
Cashier
The UPS Store Inc.
07.2022 - 02.2023Read More
William Penn High School
No Degree
Read More