ANTHONY RODRIGUEZ
Plantation
Summary
Experienced professional in the hospitality industry with a talent for delivering exceptional service in fast-paced dining environments. Recognized for dedication to teamwork and commitment to customer satisfaction. Known for versatility, reliability, and effortless adaptation to evolving demands. Strong communication and problem-solving abilities ensure seamless operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Bravo Restaurant
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with TOAST system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Health Insurance Advisor
We Got Your Health
05.2024 - Current
- Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
- Developed tailored health insurance plans to meet individualized client needs.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Delivered informative presentations on various health insurance products, driving increased interest and sales among potential clients.
Food Runner
Vitolo
02.2024 - 06.2024
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Server
Embarcadero 41
05.2023 - 03.2024
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Exercised focus and concentration to keep track of tables and remember orders
- Recorded transactions in point of sales system to deliver prompt service
- Created and maintained optimal communication chain, reducing guest dissatisfaction
Bartender
Embarcadero 41
03.2023 - 03.2024
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Kept bar organized and clean during busy hours
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
Barback
Lona Cocina Y Tequileria
05.2022 - 03.2023
- Provided and replenished beverage stock and supplies
- Followed food safety and sanitation protocol to comply with local health regulations
- Rotated and restocked produce, beer and wine in coolers and liquor rooms
- Maintained adequate supplies of items, such as clean linens, silverware, glassware, dishes, and trays
- Filled beverage and ice dispensers
- Mixed and prepared flavors for mixed drinks
- Sliced and pitted fruit used to garnish drinks
Bartender
Westin Fort Lauderdale
01.2023 - 03.2023
- Prepared beverages and cocktails according to mixing and presentation standards and recipes
- Assessed bar inventory and completed requisition sheets to restock supplies
- Sliced and pitted fruit for garnishing drinks
- Collaborated with manager to contribute to daily, holiday, and themed drink menus
- Conducted bar inventory on regular basis to complete daily requisition sheets
Analyst
Buho Media
10.2021 - 02.2022
- Defined problems, collected data, established facts and validated conclusions
- Led the implementation of new analytical tools and processes across the organization
Customer Service Representative
Outplex
03.2021 - 10.2021
- Addressed customers courteously using suitable methods and problem-solving skills
- Followed up with customers regarding product functionality and overall satisfaction
- Updated and maintained database with accurate customer information and timely data entry
Analyst
Colombian Navy
08.2020 - 02.2021
- Led the implementation of new analytical tools and processes across the organization
- Created and implemented test plans
- Maintained computer databases to record and analyze product and service activities
- Conducted comprehensive research and analysis to inform strategic planning initiatives
Sales Associate
Baldini S.A.
11.2019 - 03.2020
- Used product knowledge for handling objections
- Drove sales through customer relationship building and suggestive selling techniques
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
Education
Bachelor of Arts - International Relations
Pontificia Universidad Javeriana
Bogota, Colombia03-2021
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Food safety practices
Certification
- Food Handler Certificate - by ServSafe
- Health Insurance License 2-40 - Florida Department of Insurance.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Bravo Restaurant
05.2024 - Current
Health Insurance Advisor
We Got Your Health
05.2024 - Current
Food Runner
Vitolo
02.2024 - 06.2024
Server
Embarcadero 41
05.2023 - 03.2024
Bartender
Embarcadero 41
03.2023 - 03.2024
Bartender
Westin Fort Lauderdale
01.2023 - 03.2023
Barback
Lona Cocina Y Tequileria
05.2022 - 03.2023
Analyst
Buho Media
10.2021 - 02.2022
Customer Service Representative
Outplex
03.2021 - 10.2021
Analyst
Colombian Navy
08.2020 - 02.2021
Sales Associate
Baldini S.A.
11.2019 - 03.2020
- Food Handler Certificate - by ServSafe
- Health Insurance License 2-40 - Florida Department of Insurance.
Bachelor of Arts - International Relations
Pontificia Universidad Javeriana
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