Anthony Rodriguez
Grandville
Summary
Dynamic Service Representative with a proven track record at Buth Joppes Ice Cream Distribution, excelling in territory sales management and client relationship building. Achieved significant regional sales growth through strategic inventory planning and tailored recommendations, while fostering customer loyalty and satisfaction through exceptional service and effective team training.
Overview
7
7
years of professional experience
Work History
Service Representative
Buth Joppes Ice Cream Distribution
04.2021 - Current
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Manage a sales territory of over 150+ retail locations, maintaining relationships with store managers and buyers.
- Increased regional sales through strategic inventory planning and tailored product recommendations.
- Identified and pursued new business opportunities, securing multiple new accounts and expanding distribution.
- Trained new personnel on customer service techniques, route efficiency, and product knowledge.
Sales Associate
Sherwin-Williams
05.2019 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Recommended paint solutions tailored to customer projects, increasing upsell opportunities and average transaction size.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Concession Sales Associate
Grand Rapids Parks and Recreation
05.2018 - 05.2019
- Handled high-volume sales and restocking of food and beverages during city events.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Maintained cleanliness and efficiency, contributing to a positive visitor experience.
Education
Associate Of Applied Business - Business Administration
Grand Rapids Community College
Grand Rapids, MIHigh School Diploma -
Grandville High School
Grandville, MI05.2019
Skills
- Customer support
- Customer relations
- Database maintenance
- Organization
- Territory Sales Management
- Client Relationship Building
- Inventory and Product Management
- POS & Sales Reporting Systems
- Team Leadership and Training
- Merchandising and Visual Displays
- New Business Development
- Customer Needs Assessment
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Representative
Buth Joppes Ice Cream Distribution
04.2021 - Current
Sales Associate
Sherwin-Williams
05.2019 - 04.2021
Concession Sales Associate
Grand Rapids Parks and Recreation
05.2018 - 05.2019
Associate Of Applied Business - Business Administration
Grand Rapids Community College
High School Diploma -
Grandville High School
Similar Profiles
Tyler MeadesTyler Meades
Driver, Distributor at Ice Cream Distribution Of FloridaDriver, Distributor at Ice Cream Distribution Of Florida
Noah BlecknerNoah Bleckner
Ice Cream Scooper at Justine's Ice Cream Parlour Ice Cream Parlour, St Michaels, MdIce Cream Scooper at Justine's Ice Cream Parlour Ice Cream Parlour, St Michaels, Md
Hasibul Hasan TalhaHasibul Hasan Talha
Trainee Sales Officer at DHAKA ICE CREAM INDUSTRIES LTD. (POLAR ICE CREAM)Trainee Sales Officer at DHAKA ICE CREAM INDUSTRIES LTD. (POLAR ICE CREAM)
Kathy EllisKathy Ellis
Manager Live Support Services at ESkillzManager Live Support Services at ESkillz
Austin WaltaAustin Walta
Aisle Associate at Home DepotAisle Associate at Home Depot