Dynamic leader with a proven track record at Cornerstone Decorative Concrete, excelling in operations management and customer relations. Spearheaded business growth through strategic marketing and robust client relationships, achieving significant financial milestones. Skilled in project management and team oversight, fostering a culture of excellence and collaboration. Demonstrates exceptional negotiation abilities and social media expertise, driving brand awareness and sales.
Overview
30
30
years of professional experience
Work History
Owner
Cornerstone Decorative Concrete
White River Jct, VT
08.2008 - Current
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Consulted with customers to assess needs and propose optimal solutions.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Implemented marketing strategies to increase brand awareness and attract new customers.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
General Mananager
Larkin Family Partnership
White River Junction, VT
06.1997 - 08.2008
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Landing Support Specialist
USMC Camp Pendleton
Camp Pendleton South, CA
01.1996 - 07.1997
Ensured timely completion of projects through effective task prioritization and delegation.
Facilitated successful training exercises by designing and implementing realistic scenarios for landing support operations.
Demonstrated adaptability under pressure, adjusting plans as needed based on situational changes during demanding landings or extractions.
Managed crisis situations effectively, taking decisive action to mitigate risks associated with each scenario.
Front Desk Agent
Vermont Motor Inns
White River Jct
07.1994 - 01.1996
Collected room deposits, fees, and payments.
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Resolved guest issues promptly, resulting in positive feedback and return visits.