Anthony Rolle
Carbondale,CO
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
ASST Manager
Macs speed shop
Greensboro, NC
05.2023 - 01.2024
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Provided leadership during times of organizational change or crisis situations.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
General Manager of Operations
ROAR
Winston-Salem, NC
04.2022 - 01.2023
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Developed service and sales strategies to improve retention and revenue.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
General Manager
Parkside Tavern
Manitowish Waters, WI
04.2018 - 12.2020
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Developed service and sales strategies to improve retention and revenue.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Streamlined workflow processes to reduce costs and increase efficiency.
- Implemented successful business strategies to increase revenue and target new markets.
Skills
- Sales monitoring
- Sales Growth
- Product and service knowledge
- Operations Management
- Business Development
- Staff Training and Development
- Workload Management
Timeline
ASST Manager
Macs speed shop
05.2023 - 01.2024
General Manager of Operations
ROAR
04.2022 - 01.2023
General Manager
Parkside Tavern
04.2018 - 12.2020