ANTHONY ROMAN
Brooklyn,NY
Summary
Proven success in operations management, leadership, and team development within dynamic and fast-paced environments. Seeking a Peer Recovery Advocate position where I can use my training, communication skills, and lived experience to provide support and guidance to individuals working toward their recovery goals.
Overview
11
11
years of professional experience
Work History
Dispatcher Coordinator/Supervisor
Professional Transit
Queens, NY
06.2024 - Current
- Coordinate daily communication between drivers, clients, and team members to ensure smooth operations; provide timely updates and resolve scheduling and service issues in a professional manner.
- Build positive working relationships with clients and coworkers through clear communication and problem-solving; support team members while maintaining an organized and efficient work environment.
- Assist management in identifying ways to improve workflow and service quality.
- Mentored junior dispatch coordinators, promoting skill development and enhancing team performance through knowledge sharing.
Area Manager
Amazon
West Jefferson, Ohio
03.2020 - 06.2024
- Managed a team of more than 50 associates across multiple departments.
- Coached and supported employees to meet productivity, quality, and safety goals; promoted teamwork, accountability, and positive communication among staff.
- Served as a Learning Ambassador, training and mentoring new employees during onboarding.
Head Lead Supervisor
Pioneer
Moraine, Ohio
11.2015 - 03.2020
- Oversaw daily operations as the Head Lead Supervisor, responsible for coordinating workflow and ensuring production targets were met on schedule; supervised a team of over 20 employees, providing guidance and support to achieve operational excellence and meet quality standards.
- Collaborated with management to develop and execute strategies for improving efficiency and reducing operational costs.
Education
GED -
Sinclair College
Dayton,OH01.2012
Criminal Justice
Sinclair Community College
Dayton, Oh01.2013
Skills
- Peer Support
- Active Listening
- Mentoring & Coaching
- Conflict Resolution
- Resource Coordination
- Motivational Interviewing
- Cultural Competency
- Harm Reduction
- Ethics for Peer Professionals
- Multidisciplinary Collaboration
- Training and Development
- Customer Service
Professional Overview
Proven success in operations management, leadership, and team development within dynamic and fast-paced environments. Seeking a Peer Recovery Advocate position where I can use my training, communication skills, and lived experience to provide support and guidance to individuals working toward their recovery goals.
Timeline
Dispatcher Coordinator/Supervisor
Professional Transit
06.2024 - Current
Area Manager
Amazon
03.2020 - 06.2024
Head Lead Supervisor
Pioneer
11.2015 - 03.2020
GED -
Sinclair College
Criminal Justice
Sinclair Community College