Dynamic leader with a solid background in emergency response and team supervision. Skilled in training new dispatchers and mentoring emergency response teams, providing clear direction during critical incidents. Proven track record of enhancing operational efficiency through effective communication and strategic coordination.
Overview
31
31
years of professional experience
Work History
Dispatcher
Commonwealth of Massachusetts, Department of The State Police
Holden, MA
11.2005 - Current
Maintain records of radio transmissions and computer-aided dispatch system files to ensure accurate communication and operational continuity.
Provide critical information to coordinate emergency personnel during fires, medical emergencies, and pursuits, facilitating timely responses.
Operate communication systems to enhance coordination among emergency response units.
Monitor real-time data for efficient allocation of personnel and equipment.
Train new dispatchers on protocols and system operations to enhance team readiness and operational effectiveness.
Perform administrative duties, including filing paperwork and updating databases for management review.
Interim Lieutenant/Operator/EMT Basic
Paxton Fire Department
Paxton, MA
09.1995 - Current
Supervise emergency response teams during high-pressure incidents.
Coordinate training sessions for new firefighters and ongoing staff development.
Mentor junior firefighters on best practices in firefighting techniques and safety.
Participate in community outreach programs to promote fire safety awareness.
Provide clear and decisive leadership by rapidly assessing and responding to changing field conditions.
Emergency Medical Technician
Eascare Ambulance
Worcester, MA
02.2002 - 07.2005
Responded quickly to emergency calls, assessed the situation and provided appropriate treatment for illnesses or injuries.
Remained level-headed and proactive during emergency situations.
Worked alongside medical staff to coordinate patient care during emergency situations.
Documented incidents thoroughly for medical and legal records.
Educated patients and families on basic health practices post-incident.
Education
B.S. - Criminal Justice
Worcester State College
Worcester, MA
12-2004
Skills
CJIS Representative
Warrant Management
Traffic Control Officer Certified
CPR Certified
Crisis management
Problem Solving
Team Leadership
Peer Support
Reserve Police Officer Certified
Timeline
Dispatcher
Commonwealth of Massachusetts, Department of The State Police