Anthony Roybal
Belen,NM
Summary
Versatile and dynamic professional with a proven track record at Buffalo Wild Wings for enhancing customer satisfaction through exceptional service and multitasking abilities. Excelled in roles requiring strong work ethic and exceptional customer service skills, achieving significant improvements in guest engagement and team collaboration. Skilled in cash handling and service prioritization, consistently meeting and surpassing performance goals.
Overview
6
6
years of professional experience
Work History
Server
Buffalo Wild Wings
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Night Shift Lead
Albertsons
03.2023 - 05.2023
- Ensured smooth handover between shifts by maintaining clear communication channels with day shift leads.
- Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
- Resolved conflicts among team members, fostering a respectful and collaborative work atmosphere.
- Collaborated closely with quality control teams to maintain high-quality standards throughout nighttime operations.
- Continuously worked towards meeting or surpassing established nightly performance goals set forth by upper management teams.
Learning Ambassador
Amazon Fulfillment Center
08.2022 - 03.2023
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Implemented innovative teaching methods, resulting in increased student comprehension and retention.
- Pioneered recognition program for outstanding employee development achievements, motivating team to excel in their learning journeys.
- Empowered employees to take charge of their learning paths with personalized development plans.
Night Stocker
Home Depot
10.2021 - 06.2022
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Unloaded arriving product stock and moved to store display areas.
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Improved store organization by efficiently restocking shelves and displays during overnight shifts.
- Exhibited strong time management skills by consistently completing tasks within assigned deadlines while maintaining a high level of accuracy and attention to detail.
- Ensured accurate product placement by carefully following planograms and store layouts.
Cashier
Walmart
09.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
Cook
Bobs Burger
06.2018 - 06.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Education
N/A -
Central New Mexico Community College
Albuquerque, NMHigh School Diploma -
Belen High School
Belen, NM05.2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Food running
- Menu memorization
- Team collaboration
- Service prioritization
- Order accuracy
- Supply restocking
- Quality control
- Performance improvement
- Task prioritization
- Multitasking and organization
Timeline
Server
Buffalo Wild Wings
06.2023 - Current
Night Shift Lead
Albertsons
03.2023 - 05.2023
Learning Ambassador
Amazon Fulfillment Center
08.2022 - 03.2023
Night Stocker
Home Depot
10.2021 - 06.2022
Cashier
Walmart
09.2020 - 03.2021
Cook
Bobs Burger
06.2018 - 06.2019
N/A -
Central New Mexico Community College
High School Diploma -
Belen High School