Hi, I’m
Anthony Runfola
Summary
.
Overview
8
years of professional experience
Work History
Burlington Coat Factory
Security
08.2024 - 04.2025
Job overview
- Monitor visitors to ensure adherence to facility policies.
- Responded to more than 100 daily visitor inquiries and provide directions.
- Oversaw access control for restricted areas of the mall and store property, which included identifying irregular behaviors and performing security checks.
Irvine Company
Security Dispatch
08.2022 - 02.2024
Job overview
- Researched tech applications for an enterprise-grade SOC that worked within the defined SOPs and KPI parameters.
- Engineered and optimized data entry protocols for the dispatch team's reporting assets. Led to an 20% increase in streamlined productivity during interactions.
- Utilized and improved SOAR and AI solutions to reduce incident resolution times and increase analyst efficiency.
- Acted as the liaison contact for internal and external security stakeholders, management, and emergency services across projects and operational escalations.
- Coordinated scheduling and training for security staff, ensuring full coverage of all shifts and adherence to company policies.
- Conducted regular audits of security systems and equipment to ensure functionality and compliance with industry standards.
- Collaborated with cross-functional teams to address security concerns, investigate incidents, and recommend corrective actions.
City of Fremont
Building Attendant
10.2019 - 10.2020
Job overview
- Communicate with diverse management teams, build rapport and long-term relationships, and achieve rental agreements of the recreational building.
- Spearheaded new initiatives to diversify the usage of the women's restroom to include a baby changing station, which resulted in 100% satisfaction in surveys.
- Created a partnership with previously incarcerated individuals to readjust to normal life by assigning around 10 tasks for them after church service.
Pet Food Express
Lead Sales Associate
01.2017 - 01.2019
Job overview
- Establish positive rapport with customers to determine needs and sell high-quality furniture.
- Use skills in upselling to regularly exceed sales targets.
- Display merchandise to create a visually appealing sales floor that encourages customers to purchase accessories in addition to large furniture items.
Skills
- Salesforce CRM
- AMAG Access Control
- Pulsepoint
- Dataminr
- HeliAUS
- Camio
- Google Workspace
- Genetec
- Google Apps Script
- NICE inContact
- Ring Central
- HubSpot
- Google Ads Certification
- Generative AI Integration
- Prompt Engineering
- CXone Mpower
- Asana
- Sales
- Building Maintenance
- Customer service
- Security equipment handling
- Security communications
- Identity security
- Security automation
- Security Systems Maintenance
Timeline
Security
Burlington Coat Factory
08.2024 - 04.2025
Security Dispatch
Irvine Company
08.2022 - 02.2024
Building Attendant
City of Fremont
10.2019 - 10.2020
Lead Sales Associate
Pet Food Express
01.2017 - 01.2019