Anthony Saavedra
Vista,CA
Summary
Dynamic Client Navigator at NYC Health + Hospitals with a proven track record in client relationship building and healthcare advocacy. Expert in medical recordkeeping and confidentiality, I enhanced patient retention through empathetic communication and tailored solutions, ensuring seamless navigation of healthcare services for diverse populations. Committed to improving client experiences and outcomes.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Client Navigator
NYC Health + Hospitals
09.2025 - Current
- Assisted clients in navigating healthcare services and resources effectively.
- Coordinated appointments and follow-up care for diverse patient populations.
- Facilitated communication between patients and healthcare providers to ensure clarity of information.
- Collected and maintained accurate client data in electronic health record systems.
- Developed educational materials to enhance client understanding of available programs.
- Increased client retention with empathetic listening and tailored solutions for unique challenges.
- Educated clients on relevant policies, procedures, rights, and responsibilities to empower informed decision-making during navigation processes.
- Maintained confidentiality to comply with HIPAA and 42 CFR, Part 2.
- Facilitated client progress by conducting regular follow-up meetings to assess needs, adjust plans, and ensure continuity of care.
- Maintained accurate client records by diligently updating documentation and using data management systems.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
Guest Experience
Summit One Vanderbilt
New York, NY
03.2023 - 09.2025
- Enhanced guest experience by providing efficient check-in and check-out services.
- Maintained a clean and organized dining area for optimal guest experience.
- Enhanced guest experience by providing personalized service and attending to their specific needs
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Enhanced guest experience with timely and efficient ski lift repairs during peak seasons.
- Enhanced overall guest experience through courteous interactions and prompt assistance when needed.
- Trained new employees in customer service protocols, contributing to a high-quality guest experience.
- Collaborated with other managers to develop strategies for improving overall performance and guest experience.
Education
High School Diploma -
Bronx Health Sciences High School
The Bronx, NY06.2021
Skills
- Client relationship building
- Medical terminology
- Medical recordkeeping
- Community advocate
- Healthcare
- Confidentiality
- Teamwork and collaboration
- Problem-solving
- Customer service
- Problem-solving abilities
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Client Navigator
NYC Health + Hospitals
09.2025 - Current
Guest Experience
Summit One Vanderbilt
03.2023 - 09.2025
High School Diploma -
Bronx Health Sciences High School