Donna Dishman
Gas City
Summary
Results-driven professional with extensive experience in social services. Skilled in problem-solving, time management, and teamwork, successfully improving client satisfaction by addressing inquiries and resolving eligibility issues with a multidisciplinary approach.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Client Navigator
State of Indiana Family and Social Services
Indianapolis, IN
03.2023 - 03.2026
- Assisted clients in navigating social service programs and resources effectively.
- Collaborated with multidisciplinary teams to ensure client needs were met consistently.
- Resolved client inquiries and issues promptly, improving overall satisfaction with services provided.
- Analyzed client feedback to identify areas for service improvement and implement necessary changes.
- Provided crisis intervention when needed, connecting clients with appropriate resources for immediate assistance.
- Maintained accurate client records by diligently updating documentation and using data management systems.
- Connected clients to valuable resources like housing or job training programs that enhanced their quality of life.
- Supported team members by sharing best practices in navigating complex issues, fostering a collaborative environment.
- Promoted a safe and supportive environment for diverse populations by maintaining cultural sensitivity throughout interactions.
- Assisted clients in accessing essential resources through extensive knowledge of community programs and services.
Eligibility Specialist
Family and Social Services/Knowledge Services
Indianapolis, IN
08.2016 - 03.2023
- Evaluated client eligibility for social services programs, ensuring compliance with regulations and policies.
- Assisted clients in understanding program requirements and benefits, enhancing service accessibility.
- Reviewed and processed applications efficiently to maintain timely service delivery standards.
- Collaborated with multidisciplinary teams to address client needs and resolve eligibility issues.
- Monitored case files for accuracy, ensuring adherence to state guidelines and improving data integrity.
- Resolved discrepancies with client applications to verify eligibility.
Eligibility Specialist
Family and Social Services/ Xerox
Marion, IN
08.2008 - 08.2016
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Interviewed applicants and explained scope of different available benefits.
Education
High School Diploma -
Oak Hill High School
Converse, IN05-1996
Skills
- Client relationship building
- Community resources
- Community advocate
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Critical thinking
- Effective communication
- Adaptability and flexibility
- Punctual and hardworking
- Problem-solving abilities
Certification
During the time with FSSA I have had to maintain several yearly compliance trainings. As well as maintain several Certificates for job specific needs. This has been in a wide varletry of areas such as: Critical Thinking, Crisis Management, Social Services and Resource Management.
Timeline
Client Navigator
State of Indiana Family and Social Services
03.2023 - 03.2026
Eligibility Specialist
Family and Social Services/Knowledge Services
08.2016 - 03.2023
Eligibility Specialist
Family and Social Services/ Xerox
08.2008 - 08.2016
High School Diploma -
Oak Hill High School