Anthony Sanchez
Fort Worth,TX
Overview
15
15
years of professional experience
Work History
Solar Energy Consultant
Freedom Pros
06.2022 - Current
- Responsible for setting a minimum of 3 solar appointments per day and selling a minimum of 10 new solar systems per month
- Build custom solar systems for individual homes
- Maintain healthy client relationships
- Maintained an 85% installation rate
- Enhanced customer satisfaction by providing timely follow-ups and addressing concerns throughout the installation process.
- Educated clients on the benefits of solar energy, resulting in higher conversion rates from initial inquiries to closed deals.
- Strengthened client relationships through exceptional communication skills and a commitment to understanding individual needs.
- Assisted clients in navigating local permitting processes and securing financing options for their projects.
- Became a top ten sales representative within my first year
Financial Accountant
Citibank
09.2015 - 06.2022
- Managed 150 Caterpillar locations bookkeeping all across the U.S
- Review weekly payment/debit activities and research any discrepancies found
- Send end of the week spreadsheets for all payments, debits and transfers
- Collect and update clients payments
- Conduct monthly/annual audits ensuring a smooth process with no major discrepancies found.
- Answer any client inquiries and provide resolutions for any discrepancies
- Organize and update excel spreadsheets daily to maintain accurate books for all clients
- Manage clients cashflow
Critical Care Unit
Citibank
05.2014 - 09.2015
- Provide resolutions for escalated client or situation in a timely manner
- Provide assistance for over 300 representatives for any issues they can not resolve or figure out
- Maintain strong client relationships
- Being able to think outside the box and figuring out abnormal issues
- Conduct 3 training's weekly for new/current representatives to improve performance
Customer Service Agent
Citibank
01.2012 - 05.2014
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Team Manager
Focus Services
09.2010 - 12.2011
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Facilitated cross-functional team meetings to foster collaborative work environment, leading to innovative solutions.
- Achieved significant improvements in team morale by recognizing and rewarding outstanding performance.
- Established clear performance metrics, enabling transparent evaluation of team progress.
- Became the number one sales team for the year of 2011
Customer Service and Sales Agent
Focus Services
06.2010 - 09.2010
- Take incoming phone calls for new and existing clients
- Provide resolutions for any clients billing, payments or account issues
- Conduct sales with new and existing customers for internet, cell phones, satellite T.V,
- Became the number one sales agent within 3 months
- Multi-task with talking to customers and inputting data into a computer
- Provide training for new and existing representatives by sitting side-by-side during phone calls, listen to recorded phone calls and in the classroom sales trainings
Education
Emergency Response Services - Medical
Ogden Technical College
Ogden06.2016
High School -
East Bakersfield High School
Bakersfield, CA06-2010
Skills
- Punctuality and dependability; close attention to detail; willingness to work hard and be the best in my field; able to interact in a polite and professional manner with clients
Timeline
Solar Energy Consultant
Freedom Pros
06.2022 - Current
Financial Accountant
Citibank
09.2015 - 06.2022
Critical Care Unit
Citibank
05.2014 - 09.2015
Customer Service Agent
Citibank
01.2012 - 05.2014
Team Manager
Focus Services
09.2010 - 12.2011
Customer Service and Sales Agent
Focus Services
06.2010 - 09.2010
Emergency Response Services - Medical
Ogden Technical College
High School -
East Bakersfield High School
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