Anthony Sancimino
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Paraprofessional
Department of Education
11.2021 - Current
- Maintained positive attitude and affirmatively communicated with each student.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Observed students' performance and recorded relevant data to assess progress.
Assistant Store Manager
Skechers
04.2018 - Current
- Recruited, hired, trained, and developed employees for various positions throughout the store
- Work management on store walk through to plan for weekly merchandising moves and sales focuses
- Developed a training guide to educate all team members to understand and educate their clients on the current and upcoming products
- Utilize various reports to analyze sales KPIs to ensure we reach our weekly and monthly goals
- Frequently performed operational, safety, and inventory audits.
Assistant Store Manager
Skechers
05.2017 - 04.2018
- Ensure all clients receive a high-standard experience that is memorable
- Collaborated with the team to understand KPIs and how personal sales can impact the business
- Developed my sales lead to drive the business by creating content and ranking each associate weekly
- Executed timely transfers to ensure fresh product flow on the sales floor
- Accepted and processed shipment.
Assistant Store Manager
The Body Shop
09.2016 - 05.2017
- Worked in different stores to motivate and build morale throughout the district
- Maximized sales by creating products focused on building the basket and reaching daily and weekly goals
- Processed shipment and ensured product on the floor was filled
- Helped train the team to build client relationships and have their client books
- Controlled payroll budget based on sales trends to ensure we stayed on track for the year.
Sales Lead
Ann Taylor LOFT
07.2013 - 08.2016
- Coach associates on client experience to ensure we hit our sales KPIs
- Credit captain and hit the highest percentage over goal in the district
- Accept shipment and ensure the team processed and filled the sales floor
- Transferred past season product
- Create and host events for clients to build brand loyalty
- In charge of monthly operational assessments and supply orders.
Cash Lead
Sephora
12.2010 - 07.2013
- Lead and inspire a client service culture by recognizing and rewarding the team
- Drive loyalty to the brand by ensuring we hit our daily beauty insider goals
- Trained potential auditors and new cashiers
- Responsible for register functions, cash drops, opening and closing procedures.
Education
Associate of Science -
Borough of Manhattan Community College of The City University of New York
New York, NY05.2024
Skills
- Human Resources
- Operational audits
- Client relation
- Visual Merchandising
- Payroll/ Scheduling
- Inventory control
- Profit and Loss Management
- Sales Growth
- Crisis Intervention
- Small Group Instruction
Timeline
Paraprofessional
Department of Education
11.2021 - Current
Assistant Store Manager
Skechers
04.2018 - Current
Assistant Store Manager
Skechers
05.2017 - 04.2018
Assistant Store Manager
The Body Shop
09.2016 - 05.2017
Sales Lead
Ann Taylor LOFT
07.2013 - 08.2016
Cash Lead
Sephora
12.2010 - 07.2013
Associate of Science -
Borough of Manhattan Community College of The City University of New York