Anthony Sarno
Thornton,USA
Summary
Accomplished print operator and operations manager with a strong record in enhancing customer experience through effective process improvements and team leadership. Expertise in managing production environments, ensuring quality standards, and fostering cross-departmental collaboration to achieve operational excellence.
Overview
34
34
years of professional experience
Work History
Operations Manager, Customer Experience
Ricoh Americas Corporation
Boulder, Colorado
07.2014 - Current
- Managed day-to-day operations of the customer service team, including hiring, training and coaching employees.
- Implemented best practices for handling customer inquiries and resolving issues effectively.
- Collaborated with cross-functional teams to streamline customer support processes and systems.
- Coordinated cross-functional initiatives across multiple departments in order to achieve desired outcomes regarding customer satisfaction.
- Facilitated regular team meetings to promote communication and address operational challenges.
- Coordinated with vendors to maintain quality standards in service delivery for clients.
Sales and Support
Computer Task Group (CTG)
Boulder, CO
07.2014 - Current
- Conducted product demonstrations for customers to showcase features and benefits.
- Operated in high-volume production printing environment, contributing to sales and customer satisfaction.
- Supported internal and external customer requests for printing samples on high-end Ricoh cutsheet printers, ensuring quality and satisfaction.
- Manage inventory of toner, inks, paper stock and printer needs.
- Coordinated vendor relationships to secure timely delivery of supplies, maintaining production schedules.
- Input production job settings into Fiery workstation terminals that control automated printing systems.
- Examine job orders to determine quantities to be printed, stock specifications, colors, or special printing instructions.
- Experience in bindery, customer service representative, mailing, and shipping.
Production Manager
Merrill Lynch
Lone Tree, CO
01.1995 - 07.2002
- Direct and coordinate mail production of high-end accounts such as trade confirmations, cash management, and capital builder accounts.
- Supervised operations during 1st and 3rd shifts, optimizing workflow and ensuring timely production.
- Managed staff by preparing work schedules and assigning specific duties to align with production goals.
- Manage the movement of goods into and out of production facilities.
- Coordinated with vendors including Westvaco, Pitney Bowes technicians, and USPS to facilitate seamless production processes.
- Oversee all funds for postal meters through wire transfers.
Cashier
Safeway
Denver, CO
06.1992 - 01.1995
- Established prices of goods and services and tabulated bills using calculators and cash registers for accurate transactions.
- Assisted customers by providing information and resolving complaints to enhance customer satisfaction.
- Handled merchandise returns at customer service desk to ensure a smooth and efficient return process.
Education
High School Diploma -
North High School
Denver, C o06-1994
Skills
- Production and Processing
- Sharp Critical Thinking
- Communication Skills
- Active Listening
- Quality Control
- Equipment Maintenance
- Customer relationship management
- Team leadership
Timeline
Operations Manager, Customer Experience
Ricoh Americas Corporation
07.2014 - Current
Sales and Support
Computer Task Group (CTG)
07.2014 - Current
Production Manager
Merrill Lynch
01.1995 - 07.2002
Cashier
Safeway
06.1992 - 01.1995
High School Diploma -
North High School