Anthony Serrano
Olmsted Falls,OH
Summary
Hardworking employee enthusiastic about learning and expanding my knowledge in the retail field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Parts and Service Agent
Nissan/Infiniti - TTEC
05.2018 - Current
- Resolve parts and service issues for all Nissan and Infiniti dealers across the US and Canada by providing exceptional service with answering calls and emails from dealer representatives
- Work to resolve issues, answer shipping questions, EPC part look up, communicate with suppliers to obtain ETA information, back ordered parts and relay that information to dealers
- Assist parts departments with unresolved issues and service tech inquiries regarding electrical connectors and repair direction.
Parts Associate/Parts Manager
Mercedes Benz/Sprinter of North Olmsted
01.2012 - 04.2018
- Rearranged parts department to better serve changing trends and keep workspaces organized
- Supervised and trained staff on product knowledge and customer service
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations
- Handled shipping and receiving of parts and other dealer merchandise for entire dealer campus which consisted of 4 difference dealership sites and administration
- Worked closes with customers and service technicians to ensure correct parts are being ordered for particular jobs
- Ensured all parts were correctly added to repair orders and costs were correct
- Worked closely with service advisors
- Submitted warranty claims
- Wholesale and retail phone calls, emails, and online orders
- Responsible for the ordering and distribution of all employee attire for the entire dealer campus
- Managed all of the accessory/merchandise items displayed in the retail store of each dealer.
Sales Associate/Parts Counter Representative
Kasper Auto Group
06.2006 - 12.2012
- Worked as a sales representative and handled customer questions, concerns, and helped them find vehicles
- Worked closely with department manages throughout the dealership
- Moved into parts position and worked with service techs to order parts.
Education
High School Diploma -
North Olmsted High School
North Olmsted, OH06.2003
Skills
- All Microsoft applications with strong skills in Outlook, ADP and Reynolds and Reynolds
- HOST and AS400 web experience
- D2D (Dealer to Dealer) experience
- Strong Typing skills
- Excellent multi-tasking with multiple programs at once
- Works well under pressure and able to work quickly and diligently to solve issues
Timeline
Parts and Service Agent
Nissan/Infiniti - TTEC
05.2018 - Current
Parts Associate/Parts Manager
Mercedes Benz/Sprinter of North Olmsted
01.2012 - 04.2018
Sales Associate/Parts Counter Representative
Kasper Auto Group
06.2006 - 12.2012
High School Diploma -
North Olmsted High School
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