Donnia Campbell
Cincinnati,OH
Summary
Accomplished Lead Supervisor with a proven track record at Aramark, Steak & Shake enhancing team efficiency and customer satisfaction through expert team management and motivational techniques. Skilled in data analytics and operations management, I significantly improved departmental workflows and budget accuracy. My leadership is marked by a keen ability to develop talent and streamline processes, ensuring operational excellence. Energetic and attentive in any job title focused on delivering consistent performance by monitoring, training and motivating employees. Successful at mentoring less experienced supervisors and always ready to use proven knowledge and skills to back up team members. Offers strong record of accomplishment in achieving consistent results. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Lead Supervisor
Aramark
5858 Bridgetown Road
08.2018 - Current
- Forecasted department labor requirements and established accurate budgets to cover expected demands.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Coordinated supervisory assignments to maintain strong front-line leadership over [Type] operations.
- Trained personnel to develop new team leads for [Type] department needs.
- Helped deploy new products and processes by translating directives into effective policies for front-line workers.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Main Bank Cashier
Horseshoe/Hard Rock Cincinnati Casino
1000 Broadway St
01.2012 - 08.2018
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted with training of new tellers on policies and procedures.
- Maintained accurate records of customer transactions in line with bank procedures.
- Wrote and distributed customer correspondence.
Sales Associate
Hostess Bakery
Linn Street/ Downtown Cincinnati
02.2008 - 01.2011
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
Lead Cook
Steak N Shake
4949 Ridge Road
03.2002 - 02.2008
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
- Supervised line cooks to monitor food safety and order accuracy.
- Taught kitchen staff safety protocols and restaurant standards.
Education
Licensed - Cosmetology
Moler Hollywood Beauty Academy
Cincinnati, OH06.2020
High School Diploma -
Aiken High School
Cincinnati, OH05.2006
Skills
- Team Management
- Motivational Techniques
- Data Analytics
- Business Development
- Operations Management
- Schedule development
- Inventory Control
- Staff Management
- Waste Reduction
- Employee Motivation
- Financial Management
- Staff Discipline
- Inventory Oversight
- Policy Enforcement
- Training and mentoring
- Priority management
- Industrial hygiene
- Complex Problem-Solving
- Microsoft experience
Certification
- Certified Lead Cook , Aramark SelfServe Training Present - 2025
- Licensed Cosmetologist
Timeline
Lead Supervisor
Aramark
08.2018 - Current
Main Bank Cashier
Horseshoe/Hard Rock Cincinnati Casino
01.2012 - 08.2018
Sales Associate
Hostess Bakery
02.2008 - 01.2011
Lead Cook
Steak N Shake
03.2002 - 02.2008
Licensed - Cosmetology
Moler Hollywood Beauty Academy
High School Diploma -
Aiken High School