Anthony Silva
Grand Island,NY
Summary
Determined individual with attention to detail and well-trained in keeping meticulous financial records. Seeking a position in the Finance industry focused on client engagement and overall business strategy. Able to manage multiple projects with a positive attitude and deliver high quality results.
Overview
6
6
years of professional experience
Work History
Sales associate
Nike
07.2022 - 03.2023
- Addressed all product related inquiries to consumers as well as delivering flawless customer service to ensure a wonderful experience for guests
- Enhanced communication skills to oversee hundreds of discussions daily with customers and co-workers
- Designed ideas to offer a positive mood to ensure a more enthusiastic work environment and boost employee productivity
- Responsibility to receive and process everyday cash transactions
- Directed the fun committee and was accountable for planning and managing a budget provided by upper management
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed efficient cash register operations.
Shift Supervisor
Carrols Corp
08.2017 - 12.2018
- Oversaw nearly all store and customer related relations as well as entering data and keeping records for inventory and cash
- Supplied exemplary leadership and led way in accomplishing any store goals set by upper management
- Managed time as well as mentoring new employee progress and management trainees
- Innovated new and efficient work-related tactics to save both time and company resources
- Led onboarding of new employees and management trainees
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered successful training to more than [Number] employees during tenure, educating on successful work processes and productivity strategies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Education
Bachelor of Science - Business Administration
University At Buffalo, THE STATE UNIVERSITY OF NEW YORK
12.2023
Skills
- Communication
- Problem solving
- Time management
- Leadership
- Microsoft Windows
- Apple macOS
- Apple iOS
- Linux
- C
- Java
- Client Account Management
- Payment Processing
- Staff Management
Leadership Experience
- Shift Supervisor
- FUN committee Lead
Languages
Spanish
Native or Bilingual
Timeline
Sales associate
Nike
07.2022 - 03.2023
Shift Supervisor
Carrols Corp
08.2017 - 12.2018
Bachelor of Science - Business Administration
University At Buffalo, THE STATE UNIVERSITY OF NEW YORK