Anthony Silvestri
Durham,NC
Summary
Talented Manager with 6 years of Clean Energy industry experience. Known for effective problem-solving and goal-oriented planning along with pronounced team leadership, mentoring and organizational skills built during successful career.
Overview
6
6
years of professional experience
Work History
Senior Account Director
Palmetto
12.2023 - Current
- Promoted from Senior Partner Success Manager to Senior Account Director after demonstrating strong leadership skills and exceeding sales targets.
- Presented comprehensive account updates to senior leadership during monthly review meetings, showcasing progress towards annual goals.
- Individualized solutions to client needs which in turn increased monthly partner volume by 17%.
- Established a solid reputation as a trusted advisor among clients through consistent delivery of exceptional service and results-driven strategies.
Senior Success Partner Manager
Palmetto
02.2023 - Current
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Identify and reinforce training needs across the partners, sales reps while monitoring their engagement.
- Proactively monitor, risk indicators, and collaborate internally to ensure teams are properly following SLA, & SOP that impact partner experience
- Align relationships with partners, building horizontal and vertical communication frameworks to help secure market needs.
Partner Sales Manager
Palmetto
01.2022 - 02.2023
- Proactively identified potential obstacles in a partnership relationship and implemented creative solutions that ensured success and sustainability.
- Maintained highest retention rate with all 80+ partners by using effective communication with weekly pipeline calls and reviews
- Mentored/coached, and developed team members and identify future leaders
- Aid in the development of systems to allow, systematic reporting, and pipeline health metrics
Sales Success, Team Lead
Palmetto
01.2021 - 06.2022
- Managed and mentored a team of 10 members
- Helped team members answer and close sales reps requests/asks through chat in intercom at point of sale
- Held team accountable, and provided regular feedback and coaching to keep our company response time under 5 seconds with close time under 3 minutes.
- Streamlined workflow and improved department coordination to advance company customer loyalty rate from 40% to 90%.
Account Manager
Palmetto
12.2018 - 01.2021
- Managed over 55 partnerships across the United States.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand by building strong relationships and addressing their needs promptly.
Education
Bachelor Of Arts - Communication Studies
Coastal Carolina University
Conway, SC05.2018
Skills
- Customer Relationship Management
- Proficient in Microsoft Excel, PowerPoint, SaaS (Intercom, Salesforce, Alchemy, Solo)
- Data Analytics
- Proficient in B2B Sales and Partner Relationships
Timeline
Senior Account Director
Palmetto
12.2023 - Current
Senior Success Partner Manager
Palmetto
02.2023 - Current
Partner Sales Manager
Palmetto
01.2022 - 02.2023
Sales Success, Team Lead
Palmetto
01.2021 - 06.2022
Account Manager
Palmetto
12.2018 - 01.2021
Bachelor Of Arts - Communication Studies
Coastal Carolina University