Anthony Sotelo Sanchez
Ames
Summary
Public Relations student at Iowa State University with experience in campaign planning, PR writing, client service, leadership, and customer feedback analysis. Skilled in media outreach, presentation development, reporting and evaluation, audience research, and brand communication, with experience using service metrics and survey feedback to improve customer experience.
Overview
3
3
years of professional experience
Work History
Apple Mobility Sales Advisor
Best Buy
Ames, IA
05.2023 - Current
- Lead and support team members during daily store operations in a fast-paced, client-focused environment.
- Communicate with customers to understand their needs, explain solutions clearly, and provide service-focused recommendations.
- Resolve customer concerns professionally by listening to needs, addressing issues, and maintaining positive customer relationships.
- Train new team members on customer communication, product knowledge, and service best practices.
- Reviewed customer survey feedback as a “5 Star Lieutenant” to identify service trends, recognize strong interactions, and support team improvement.
- Collaborate with team members to meet monthly goals, improve service quality, and support overall store performance.
Front Desk Agent
Marriott
Ames, IA
01.2023 - 08.2023
- Served as a first point of contact for guests, using clear communication and professionalism to create a positive brand experience.
- Resolved guest concerns by listening, explaining solutions, and supporting service recovery to maintain guest satisfaction.
- Monitored guest feedback and service-related concerns to identify trends and improve the guest experience.
Education
Bachelor of Science - Public Relations
Iowa State University
Ames, IA12.2026
Skills
Public Relations & Communication: Public relations writing, media outreach, campaign planning, audience research, messaging, presentation development, reporting and evaluation, brand communication, social media writing
Research & Analytics: Customer feedback analysis, survey tracking, performance metrics, service trend reporting, campaign evaluation
Client Service & Leadership: Client service, customer relationship building, problem-solving, team leadership, employee coaching, conflict resolution, professional communication, organization, collaboration
Technical & Creative Skills: Microsoft Word, PowerPoint, Excel, Canva, Google Workspace, Adobe Creative Cloud, digital photography, camera operation, photo composition, basic photo editing
Language: Spanish heritage speaker
Languages
Spanish
Native or Bilingual
Timeline
Apple Mobility Sales Advisor
Best Buy
05.2023 - Current
Front Desk Agent
Marriott
01.2023 - 08.2023
Bachelor of Science - Public Relations
Iowa State University