Anthony Swinger
Snellville,GA
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
19
19
years of professional experience
Work History
Delivery Courier
Roadie
11.2021 - Current
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
Real Estate Agent
Better Homes And Gardens Real Estate Metro Brokers
03.2006 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
Customer Service Representative
Nexx Linx
12.2015 - 02.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Overnight Stocker
Walmart
07.2012 - 09.2016
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
Shipping and Receiving Supervisor
Old Dominion Freight
05.2005 - 03.2009
- Optimized storage space usage by organizing inventory according to product type and frequency of use.
- Fostered a positive workplace culture by promoting open communication, teamwork, and recognition of individual achievements within the shipping and receiving team.
- Evaluated employee performance regularly, providing constructive feedback that led to improved productivity and job satisfaction among team members.
- Enhanced warehouse efficiency by implementing streamlined shipping and receiving processes.
- Oversaw loading dock operations, maintaining a safe environment and preventing accidents or delays during peak hours.
Education
Associate of Arts -
Clayton State University
Morrow, GAReal Estate License
Metro Brokers
Atlanta, GA2006
Skills
- Strong organizational skills
- Negotiation
- Customer Service
- Problem-solving abilities
Military
United States Army
1980-1983
Honorable Discharge
Timeline
Delivery Courier
Roadie
11.2021 - Current
Customer Service Representative
Nexx Linx
12.2015 - 02.2017
Overnight Stocker
Walmart
07.2012 - 09.2016
Real Estate Agent
Better Homes And Gardens Real Estate Metro Brokers
03.2006 - Current
Shipping and Receiving Supervisor
Old Dominion Freight
05.2005 - 03.2009
Associate of Arts -
Clayton State University
Real Estate License
Metro Brokers