Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Anthony Thompson

Garland,TX

Summary

Customer Service focused specialist bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shopper

DoorDash
Dallas, Tx
09.2021 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Selected best-quality perishable items such as meat and produce.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Performed inventory control, such as counting and stocking merchandise.
  • Demonstrated speed and accuracy in order item selection.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.

Deli Clerk

Brookshires Food Store
Commerce, Tx
07.2020 - 12.2020
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Learned other teammates' work tasks to train as backup.
  • Prepared salads, soups and sandwiches for customers.

Cashier

Taco Bell
Commerce, Tx
05.2019 - 01.2020
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Quickly prepares customers' orders according to specifications and with the highest possible quality.
  • Operates kitchen equipment as needed.
  • Assists with front line preparation procedures.

Food Prep Cook

Chicken Express
Commerce, Tx
06.2018 - 03.2019
  • Cooked menu items according to specified instructions.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Kept kitchen up to code for health and safety inspections.
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
  • Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Operated and sanitized kitchen and food preparation equipment.
  • Made change and issued receipts or tickets to customers for each transaction.
  • Operated cash register to record transactions accurately and efficiently.

Education

Bachelor of Science - Sociology, Interdisciplinary Studies

Texas A&M University - Commerce
Commerce, TX
12.2020

Associate of Science - Science

Richland College
Dallas, TX
12.2017

Skills

  • Food Preparation
  • Station Preparation
  • Mobile Applications
  • Customer Service
  • Upbeat and Outgoing Attitude
  • Verifying Order Accuracy
  • Attention to Detail
  • Verbal and Written Communication
  • Safe Equipment Handling
  • Flexible and Adaptable
  • Conflict Resolution
  • Active Listening

Certification

  • TABC Certification + Food Handler

Additional Information

Treasurer of the Philosophy Club (Richland DCCCD)


Member of Cricket City improv TAMUC

Timeline

Shopper

DoorDash
09.2021 - Current

Deli Clerk

Brookshires Food Store
07.2020 - 12.2020

Cashier

Taco Bell
05.2019 - 01.2020

Food Prep Cook

Chicken Express
06.2018 - 03.2019

Bachelor of Science - Sociology, Interdisciplinary Studies

Texas A&M University - Commerce

Associate of Science - Science

Richland College

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Anthony Thompson